Keeta Buchanan

Middletown, OH *****

aduc8m@r.postjobfree.com

513-***-****

Seeking a responsible, challenging position which utilizes my professional skills in customer service and management, allowing the opportunity for future growth and advancement. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Relations Manager

Center One, LLC - Remote

August 2022 to Present

Resolving escalated issues, detailed billing explanation, processing payments, updating account information, submitting fraud, refund/credit, credit bureau dispute, travel block and remove hold work case requests, processing credit card applications, reversing payments and fee, applying credits and assisting with all other credit card questions and issues. Mortgage Assistant

U.S. Bank - Remote

March 2022 to August 2022

Processing mortgage assistance applications, to prevent foreclosure. Checking application status. Advising of additional information and documentation needed to complete application processing. Reviewing modifications and loan agreements with customers to confirm acceptance or denial. Processing mortgage payments and answering all other customer service questions. WAH Member Support Representative

GS1 US - Dayton, OH

February 2021 to February 2022

Answering phone calls and emails, assisting with membership related issues, login issues and accessing user portal, creating and resolving tasks and complaints, and assistance with GS1US online tools to create and manage barcodes.

WAH Customer Service Agent LP

DISH NETWOK - Middletown, OH

February 2020 to August 2021

Professionally respond to all customer incoming calls, emails and live chat providing service to cable, internet and telephone clients, resolving issues with billing, credits, adjustments and refunds, shipping and reshipping equipment, upgrading, downgrading, set up payment arrangements and extensions, schedule installations and disconnections, process payments, explain detail billing, due date, cycle dates, rates and pricing, set up auto pay, sales and upselling, provide accurate product and policy knowledge, meet monthly performance objectives.

WAH Sales and Reservations Associate

Enterprise Holdings - Middletown, OH

December 2019 to February 2020

Responded promptly to customer calls,creating and maintaining reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Resolved customer issues, following policies and guidelines and using all resource tools to answer or correct the problems and/or situation Customer Service Representative

Samar Mar (BP Oil and Gas) - Middletown, OH

August 2017 to December 2019

• Operate the cash drawer

• Resolve payment and order disputes

• Inventory stock

Accounts Receivable Clerk

Masters Pharmaceutical - Mason, OH

September 2016 to September 2018

Professionally and courteously respond to inbound and outbound calls.emails and faxes.approving credit applications and increasing credit limits for order processing. Also manage accounts, collect and process payments.

Customer Service Representative

STARTEK - Hamilton, OH

January 2016 to December 2016

Professionally respond to customer issues, providing the best customer care for cable, internet and telephone clients resolving issues with billing, credits, adjustments and refunds, shipping and reshipping equipment, upgrading, downgrading, transferring and assuming service, set up payment arrangements and extensions, schedule installations and disconnections, process payments, explain detail billing, due date, cycle dates, rates and pricing, set up auto pay, sales and upselling, provide accurate product and policy knowledge, meet monthly performance objectives. Customer Service Representative- At Home Agent

TRADEGLOBAL - West Chester, OH

January 2014 to December 2016

Professionally, courteously and accurately responded to inbound calls, emails and via chats, resolving customer issue for retail clients which included processing online orders, shipping and reshipping, refunds, credits and adjustments, returns and exchanges, process coupons and promotion codes, sales and upselling and great documentation of the interaction through research, provide accurate product and policy knowledge and meet monthly performance objectives. Call Center Supervisor

JACKSON HEWITT TAX SERVICE - Middletown, OH

January 2012 to December 2015

Managed fast paced customer care center, staffing and scheduling, team lead-promptly assisted staff with resolutions to customer issues, provided product knowledge and customer service training, created resolutions for customer care team to ensure great customer service and customer satisfaction, responded quickly to inbound calls and via chats.

At Home Agent

TELETECH CORPORATION - Englewood, CO

January 2010 to December 2012

Professionally handled incoming calls and via chats for Best Buy Stores, responding to customer requests, ensuring issues are resolved both promptly and accurately, great documentation of the interaction through research, provide accurate product and policy knowledge, meet monthly performance objectives such as: Customer Satisfaction, attendance and reliability, schedule adherence and average handling time per call.

Office Manager

GIBSON'S OFFICE FURNITURE - Middletown, OH

January 1999 to December 2009

Customer service, Retail sales and Daily cash sales, Collections, Manage Accounts payable and receivable, Inventory control, Process payroll, Invoicing and Purchase orders, Inside and Online Sales Customer Service Rep

FAX Group - Mason, OH

January 1993 to December 1999

Responded quickly and accurately to all inbound calls, resolving customer issues credit card billing such as posting payments, customer educating

Customer Service Representative

BANK ONE - Middletown, OH

January 1991 to December 1993

Posted daily customer transactions, Opened new accounts and Balanced daily sales Customer Service Representative, Switchboard Operator, Accounting Clerk MIDFED SAVINGS AND LOAN - Middletown, OH

January 1989 to December 1991

Processed daily customer transactions, Balanced daily sales and opened new accounts. Processed accounts payable and answered all incoming customer calls on a multi phone line Education

Associate in Science (AS) in Accounting

Kaplan University - Fort Lauderdale, FL

2007 to 2008

Middletown High School - Middletown, OH

1984 to 1988

Skills

• Management (10+ years)

• Strong Customer Relations and Communications (10+ years)

• Microsoft Office- Coordinate and manage administrative functions of front office (10+ years)

• QuickBooks, Intuit- Bookkeeping (10+ years)

• Avaya and Cisco- Telephone answering Multi Phone line systems (8 years)

• Data Entry- Collections (10+ years)

• Organized and Detail Oriented (10+ years)

• Receivables

• Accounts Receivable

• AR

• Accounts Payable

• Customer Service

• Customer Care

• Call Center

• CSR

• Customer Support

• Banking (5 years)

• Time Management (10+ years)

• Google Cloud Platform (3 years)

• Google Docs (5 years)

• Office Experience

• Microsoft Office

• Office Management

• General Ledger Accounting

• Inside Sales

• Microsoft Outlook

• Account Management

• Google Suite

• 10 key calculator

• Typing

• Live chat

• Quality assurance

• Documentation review

• Data collection

• Bank Reconciliation

• Balance Sheet Reconciliation

• Research

• Journal Entries

• Paychex

• Accounting

• Payroll

• Microsoft Word

• Account Reconciliation

• Tax Experience

• CRM software

• Project management

• Salesforce

• Portfolio management

• Windows

• Zendesk

• Strategic planning

• Technical support

• CSS

• Continuous improvement

• Help desk

• SharePoint

• Negotiation

• Software troubleshooting

• Microsoft Access

• Human resources

• Recruiting

• Web design

• SAP

• Filing

• Telemarketing

• E-commerce

• Order fulfillment

• NetSuite

• Fraud

• Leadership

• Workday

• Information security

• Communication skills

• Computer skills

• Financial services

• B2B

• Writing skills

• HTML5

• Adobe Acrobat Management Strong Customer Relations and Communications Coordinate and manage administrative functions of front office- Microsoft Office- Word, Excel, Power Point, Outlook Bookkeeping- QuickBooks, Intuit Telephone Answering- Avaya and Cisco- Multi Line Phone Systems Collections-Data Entry Organized and Detail Oriented

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