Service Representative Customer
Resume:
RICHLANDS, VA *****
************@*****.***
SANDRA HAYS
SKILLS
Communication, customer service, and time management EXPERIENCE
Alorica, Remote Worker — Tech Support Tier One
NOVEMBER 2022 - PRESENT
● Handling inbound calls from customers regarding issue with or questions about their account with Intuit Quickbooks Online Payroll
● Providing customers with a pleasant experience
● Ensuring customers feel at ease that their issue will be resolved and their needs will be met
Kathy’s Custom Catering, Pounding Mill VA — Caterer/Delivery Driver
MARCH 2017 - NOVEMBER 2022
● Prepping and gathering supplies for the event
● Loading van with supplies and hot food
● Driving long distances to deliver and set up food in a timely manner
● Interacting with the customer to make sure the set up is correct and to their liking
● Decorating and putting linens on tables per customer request
● Working together with a team of people on large scale events
● Cleaning up after events, including packaging leftover food and labeling it for the customer
● Making sure van is always stocked with various party essentials in case the customer forgets something they need
Hallmark, Pounding Mill VA — Retail Merchandiser
SEPTEMBER 2015 - FEBRUARY 2020
● Taking inventory and ordering merchandise
● Straightening shelves and stocking
● Traveling to and servicing five other locations within the time allotted
● Building seasonal displays using plan-o-grams
Southern Pottery, Pounding Mill VA — Customer Service MAY 2005 - AUGUST 2008
● Opening the store
● Carrying merchandise out to the sidewalk to it that it was visible from the road
● Counting the till and opening the cash register
● Assisting customers
● Helping to unload shipments from trucks
● Pricing merchandise and putting it on display
● Making flower arrangements
● Keeping the store tidy
● Balancing the cash register
67 Grocery, Richlands VA - Customer Service
JANUARY 2005 - APRIL 2005
● Opening the store
● Counting the till and opening the cash register
● Stocking coolers and shelves
● Assisting customers
● Reading and recording the levels on gas tanks
● Keeping store tidy
Cingular, Lebanon VA - Customer Service Representative JUNE 2004 - DECEMBER 2004
● Answering calls from customers with a variety of issues and assuring them that their issue would be resolved
● Redirecting customers to the appropriate department in the event their issue could not be resolved
● Handling calls in a friendly, respectful, and timely manner
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