Fredrick David Jarvis

Cape Coral, Fl ***** Cell 240-***-**** ~ Email aduc7d@r.postjobfree.com

TECHNICAL

SKILLS:

Operating Systems: Windows 98, NT, XP, Vista, Windows 7, Windows 8, and familiar with Windows 10; Linux, and Ubuntu, Mac OS X 10.4 Thru 12.12, BSD, IBM Domino/Lotus Notes Server and Client, Blackberry Enterprise Server 5.0

Computer Hardware: Install, upgrade, and troubleshooting hardware (printers, scanners, hard drives, audio card, video card, switches, routers, modems, NIC Card, CD-RW, DVD-ROM drives and Memory), Windows 2003, 2008 and 2012 r12 server installation, implementation maintenance and support, troubleshoot printers

Computer Software: Office 365 and Office 365 ProPlus applications, Visio, Microsoft Office 2003-2016 [Outlook, Word, Excel] SharePoint, Remedy including Asset Management, HEAT, SQL Server 10 THRU 12, VMware, Wireshark, Citrix, Exchange Server, Adobe Acrobat 8 thru 11, virus and security software tracking, Internet Browsers [Safari, IE, Firefox, Opera, Chrome]

Networking: Knowledge of Networking Principles, Familiar with LAN infrastructure design Implementation, Administration, Maintenance, and Support TCP/IP Protocol, Active Directory, Cisco Routers, Switches, DNS, and DHCP, SQL, and Exchange, Network Traceroute, Configure SMTP, IMAP, POP, NNTP, SSL and LDAP services within Lotus Notes.

EXPERIENCE:

8/19-7/22 Charter Communications

Sr. Migration Specialist

Project Windows 7 to Windows 10 Deployment

Imaged laptops for IT refresh and deployed In-Place

Provided Desktop Support for All Sr. Level VP’S

4/19-8/19 Crowell & Moring

Migration Lead

Project Windows 10 and Office 16 Deployment

Imaged desktops and laptops in charge of a group of six technicians

4/18-4/19 Federal Trade Commission

Sr. Migration Engineer

Project Windows 10 and Office 16 Deployment

Imaged laptops for IT refresh and deployed In-Place (using SCCM) on existing desktops

Provided training to existing staff on the use of Windows 10.

Provided desktop support using Remedy to SLA requirements

1/17 – Dec 2017 AstraZeneca

Sr. Desktop Technician

Project: Office 365 ProPlus Deployment

Office 365 ProPlus Deployment of 5000 Users

Configured Office 365 ProPlus with streaming installation, auto updates, and online activation. Deployed using MDT with App-V Packager.

Ran ATOS to deploy applications and to monitor all migrations.

Setup and Ran scripts for manual application installs.

Configured and ran scripts for USMT to backup and restore data. [Full backups and profile backups]

Re-Imaged machines to windows 10

Host classes in the mornings for post deployments.

Migrated Mac Laptops To Sierra, Restored all Data and Apps

4/16 – 1/17 Smithsonian/Infostructures Inc.

Sr. IT Technician

Project: Windows 7 Refresh Project (Hired Back to Smithsonian)

Configured blackberry devices and iPhones to receive emails for end users.

Reimaged new computers, installed new software, restored users’ data, and delivered to the user to show them how to use Office 2013 and to do last minute configurations.

Re-Imaged Imacs and Mac Laptops Then Restored All Data

Mapping network drives and network printers.

Used Active Directory to deploy group policies over a large-scale environment.

Utilizing Remote Desktop Connection to troubleshoot software issues for offsite employees.

Responsible for closing tickets using HEAT ticketing system.

8/15 – 3/16 EPA/Agensys Corp.

Sr. IT Support

Project: Windows 7 Refresh Project

Imaging, Data Transfer, Pickup and Deployment.

3/15 – 8/15 Smithsonian/Infostructures Inc.

Sr. Technician

Project: Windows 7 Refresh Project

Configured blackberry devices and iPhones to receive emails for end users.

Reimaged new computers, installed new software, restored users’ data, and delivered to the user to show them how to use Office 2013 and to do last minute configurations.

Re-Imaged Imacs and Mac Laptops Then Restored All Data

Mapping network drives and network printers.

Used active directory to deploy group policies over a large-scale environment.

Utilizing Remote Desktop Connection to troubleshoot software issues for offsite employees.

Responsible for closing tickets using HEAT ticketing system.

2/14 – 2/15 HHS/Cybercore Technologies/Lockheed Martin

Sr. Technician

Project: Windows 7 Migration DC, MD, and Miami

Reimage and Replacement of Migrated Machines.

Resolved Tickets per SLA’s using Remedy Ticketing.

Adding and managing users and computers to domains using Active Directory.

8/13 – 1/14 World Bank, Washington, DC

Windows 7&8 Migration Technician, Lotus Notes/Domino Architect and Developer

Setup Staging areas for wiping and re-imaging.

Used USMT to extract profiles to external hard drives.

Setup and configured new network printers as needed.

Reset Login accounts.

Moved Organizational Units in Active Directory as needed.

Work with the client to understand the undesired application behavior.

Analyze the existing code to identify the implementation and the source of the problems.

Re-design and develop calendar views to function as desired.

Review changes with the Domino support team at the client.

Lead Lotus Notes/Domino Administrator/Developer.

Built and maintained fifteen R8.5.2 Domino servers (6 mail and 9 database) supporting the US & Canada

Clustered Lotus Notes servers across several sites for failover

Built and maintained domino servers while providing 2nd level support for clients

Automated and monitored backups. Installed triggers in Intelliwatch for error notification.

Account administration including creation, termination, and re-certification of user accounts.

Customized console to compact database, replace templates, and db fix-up

In addition created agents to run at night for user fixes

Administered daily routines of new users and monitored servers

Configured Intelliwatch for compound triggers and notification of issues

Troubleshot, modified, and created router strings to handle variations in flow

Compacted files and deleted white space

Administered SQL 7 clustered server

Customized databases using scripts

Performed client XP migrations

Created and documented routine to deploy servers

Handle Lotus Notes Level 3 Remedy support calls

Domino Server setup, upgrades, and troubleshooting

Blackberry Server upgrades and administration

Sametime Instant Messaging upgrades and administration

3/13 – 8/13 AARP

Windows 7&8 Migration Technician (Contract)

Reimaging of laptops and desktops; Wiping clean old hard drives; Replacement

1/12 – 4/13 Lockheed Martin

Helpdesk/Desktop Technician (Contract)

Used Remedy for ticketing.

Provided Level II support.

Performed refresh and imaged laptops for new employee's as well as setup of their email thru Active Directory.

11/11 – 1/12 VOA Voice of America/ITI

Technician

Post migration support to Microsoft Office 365 the cloud.

Troubleshooting of network and communications issues including wireless communications and VPN. Password resets.

Support of laptop, desktop, and printer hardware including driver configuration and installation.

Identification and elimination of virus, malware, and other malicious software.

Setup and troubleshoot of Blackberry, Android, IPad and Apple PDAs.

Opened Trouble tickets, documented problems and resolutions.

Performed escalations, and follow up to ensure customer satisfaction.

4/11 – 9/11 ITT/ Liberty Superior

Migration Specialist

Assist with the migration of servers and workstations into new Active Directory domains, using the Quest Software migration tools. Over 20,000 workstations and servers into new Active Directory domains, using the Quest Software migration tools.

Responsible for using Quest Migration Manager to migrate computers & group objects and security permissions to new domains.

Responsible for using Quest Resource Update Manager to migrate computer objects to new domains.

Performed troubleshooting PC networking issues involving LAN connectivity, TCP/IP, DNS, etc.

6/10 – 12/10 L-3/Sapphire Technologies

Working Call Center

Responsible for scheduling and weekly metrics reporting for management.

Answered phones as a troubleshooter for the call center

12/07 – 6/10 AES/ Hire Strategy

Helpdesk/Desktop Technician/Project Management & Troubleshooting

Clients: GeoEye, The Discovery Channel, Quest Albany

Responsible for Laptop deployments.

Provided Desk Side Support at corporate for Senior VP’s.

Provided pc configuration to field locations using remote assistance.

Recovered data of corrupt mail archives and hard drive failures.

Diagnosed, repaired or replace pc hardware. Setup, configure, and support of video conferencing equipment.

Provided MAC OS 10.X support.

Migration from Lotus Notes to Exchange using Binary Tree

Supported Clients thru migration period

12/04 – 12/07 HMSHost

Helpdesk/Desktop Technician/Project Management & Troubleshooting

Responsible for Laptop/Desktop Deployments for both field and corporate associates.

Provided Deskside Support at corporate for Sr. Officers.

Won award for winning the most awards for desktop support.

Provided pc configuration to field locations using remote assistance.

Recovered data of corrupt mail archives and hard drive failures.

Diagnosed, repaired or replace pc hardware.

Setup and Support of FTP/WebDAV Server for client graphics collaborations.

Application packaging and deployment for the Tax Department.

Integration of OS for Anton systems into HMSHost environment to allow updates.

Provided RFP Support for desktop publishing/production.

Setup printers on each floor with scan capability to scan and OCR for specific departments

Travel to various Vice Presidents locations to set up home networks.

11/00 – 02/08 State Street Global Advisors, Inc. (Full Time and Part Time)

Lotus Notes Administrator

Responsible for 15 servers, maintaining clustering failovers

Provided 2nd level support for Notes clients

Migration of R5.04 to R5.1.

Utilized Intelliwatch for server monitoring.

Included some development such as creating databases and altering views.

07/00 – 10/00 Verizon, Inc.

Lotus Notes Consultant

Part of a team which migrated from MS Exchange to Notes R5, creating ID’s and mapping clients to network.

10/99 – 07/00 I-Group / Lightbridge / Signal Communications

Lotus Notes Consultant

Brought in for a short-term assignment to verify the integrity of the Lotus Notes infrastructure. Presented findings to management.

Provided support to users/management as requested on Notes use and maintenance.

Administrator & Development for Lotus Notes R4.6 to 5.04

oCreated custom databases per request.

oSet up new employees on using Remedy for call tracking.

oMaintained databases replicating to the company web site.

oUpgraded from NT to Windows 2000 environment.

oSet up new MRP system using data migration techniques to populate the fields in a pervasive retrieve database.

08/99 – 10/99 The TJX Companies, Inc

Lotus Notes/Domino Administrator

Supported clients in a Lotus Notes/Domino environment incorporating Internet standards (browser access), workflow, and document management using Release 4.6 also involving development and support of applications.

Responsible for a variety of long and short term strategic planning functions often investigating and recommending new technology.

Worked on a variety of desktop computer systems, including PCs, LANs, and Client/Server projects using Standardized and Custom Software, relational databases, and Windows development tools on a day-to-day basis.

Responsible for the management of LANs as well as network integration among Windows, Windows NT, and Novell users.

Supported stores nationally by utilizing sophisticated, labor-saving technology. These technologies included: computerized point-of-sale system, which performs real-time check and credit authorization via satellite network; automated in-store markdowns; computerized time and attendance; and automated merchandise transfers. Besides designing, programming, and installing these systems, I also would examine each one thoroughly in the state-of-the-art "Store Labs," which can simulate any real-life store situation.

EDUCATION:

Stockton State College, Pomona, NJ

2 years of courses completed towards Business degree

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