Customer Service Sales Representative

Steve E. Harding

**** ***** **** *****, ************, VA 22724, Home Phone: 540-***-****

Cell: 540-***-****

SUMMARY OF QUALIFICATIONS

Over 20 years of experience in all aspects of sales, customer satisfaction, scheduling, fulfilling customer requests, employee supervision and evaluation. Experienced and comfortable working in a fast paced, high pressure environment. Expert in the areas of inventory control, customer satisfaction, and in the resolution of complicated problems. Able to do extremely well at handling more than one project at a time while staying within deadlines set by higher management. Reputation for being thorough in providing what is necessary to achieve the goals of the organization. Strong communicator exhibited by skill in working closely with customers and staff to identify and resolve problems; ability to convey technical concepts to non-technical audiences.

TECHNICAL KNOWLEDGE

Platforms: MS-DOS; Microsoft Windows 3.1/NT/95/98/ME/2000/XP/XP Pro

Software: Microsoft Excel, Word, Microsoft Outlook, Quickbooks

Hardware: PC’s, Dextron Handheld Computer

PROFESSIONAL EXPERIENCE

Terminix

44880 Falcon Pl #117, Sterling, VA 20166

December 2014 – Present

Service Manager

-Cultivate a safe work environment

-Ensure employees have proper equipment, training and foster a culture where they are empowered

-Address customer concerns and issues by providing solutions that are agreeable to both their needs and the company’s policies

-Schedule services in response to sales professional’s inspections in a timely manner

-Provide inspections in response to customer calls for problem resolution

S & N Roadrunner, LLC

5029 Ridge View Court, Jeffersonton, VA 22724

November 2012 – December 2014

Owner

-Interface with broker companies and customers to schedule pick-up and delivery of vehicles

-Prepare billing and invoices to ensure accurate information is provided

-Resolve issues with holding companies to quickly release vehicles and keep deliveries on-time

-Coordinate with government agencies for licensing requirements and follow all Federal and State regulations

-Provide customer satisfaction through close coordination of delivery times and dates

Nards, Inc. ACM

6821 Whittier Avenue, McLean, VA 22101

July 2008 – October 2012

Salary $48,000/yr.

Office Manager/Sales Manager

-Schedule satellite TV installations based on the availability of company personnel

-Inspect facilities to determine equipment needs and installation requirements in accordance with the needs of the client

-Prepare proposal and work with the client to answer any questions and determine install date

-Contact potential customers based on leads from satellite company to arrange a meeting date and time

-Receive, inspect, and inventory all deliveries

-Provide excellent customer service through e-mail and telephone communications

-Inspect and log vehicle usage to follow maintenance schedules to ensure the proper safety of company vehicles and personnel

-Receive installation paperwork, verify the job was completed to specification and prepare invoices for billing purposes

Home Depot

267 Alwington Boulevard, Warrenton, VA 20186

August 2006 – July 2008

Salary $18.10/hr

Pro Desk Manager

-Responsible for customer service to support various professional contractors resulting in annual department sales of approximately $3 million

-Managed inventory to ensure goods were available when needed guaranteeing quality control of items

-Scheduled deliveries of goods to construction sites to prevent delays in contract timetables

-Provided guidance and support to the 6 employees I supervised to create a team that could provide quality service to customers

-Planned special events to promote sales and the demonstration of new products

-Merchandised contractor materials to increase sales

-Marketed credit program to tailor to the customer’s specific needs

-Made sales calls and on-site inspections to increase sales

Oldcastle Glass

5415 Lee Highway, Warrenton, VA 20187

March 2005 – August 2006

Salary $14.55/hr

Sales Representative

-Prepare paperwork for daily deliveries to verify products for delivery to customers comply with original order

-Inspect product for damage to provide quality merchandise in compliance with requested requirements

-Validate order delivery with customers and ensure paperwork is completed according to company policies and procedures

-Consolidate paperwork for submission to accounting office

-According to Federal and State regulation, maintain records of daily hours logged for delivery time

-Work with customers make sure they are satisfied with the product and resolve any problems that may arise due to changes

American Map Corporation

General Green Way, Alexandria, VA

October 2000 – February 2005

Salary $50,000/year

Sales Representative

-Provided products to customers based on past sales

-Accounted for cash and credit receipts for accounting purposes

-Transmitted daily sales figures via telecom to the head office

-Ensured stock of products was adequate to meet customer needs

-Ordered products based on inventory control numbers through a computerized system

-Kept track of inventory in warehouse on a monthly basis

-Documented daily sales through the use of the computerized system and completed weekly reports to be turned in to the head office

-Met monthly, quarterly, and yearly sales quotas

EDUCATION/TRAINING

Thomas Jefferson High School, Alexandria, VA, Graduated: 1981

Northern Virginia Community College 1984, 57.5 Quarter hrs

Home Depot Weekly Training Seminars on Sales 2006 - 2008

CERTIFICATIONS

CDL Class A with Hazmat and Tanker endorsements

AWARDS

Salesman of the Month; Daily, Monthly and Yearly sales records

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