Rosita Flores

Abilene, TX *****

aduc61@r.postjobfree.com

325-***-****

Authorized to work in the US for any employer

Work Experience

Front End Lead

High Expectations - A1bilene, TX

November 2020 to Present

Handle all cash p.o.s. transactions in a small smoke shop in Abilene. Handle all walk in sales as one person handles each shift individually. Provide exceptional customer service to our clients to ensure a positive experience to grow our loyal based customers. I also handle our GOOGLE review and update our information to ensure accurate details are provided regarding our store and product availability. Collections Specialist

1st Choice Motors - Abilene, TX

January 2020 to January 2021

Handle in-bound calls regarding accounts, or direct to appropriate dept. Process payments, collect updates information regarding customer. Create agent and buyers tags, contract the new accounts, build relationships with our customer base to ensure our collection rate meets or exceeds goal. Also assist with repo stat, skip trace, and tows regarding breakdowns. Sales Associate/Customer Service

Cricket Wireless Authorized Dealer - Abilene, TX

July 2019 to February 2020

Provide customer service to prospective members. Asking questions to suggest the best plans and phones that fit their lifestyles. Process payments with debit/credit and cash. Take person's data to create account. Daily cash deposits that I take to local bank. Open and closing duties that include safe storage of phones, arming the store at the end of the day and closing registers. Bilingual Customer Service Rep

Cooperative Response Center - Abilene, TX

August 2014 to August 2017

Call center for electric cooperatives. Handled incoming calls. Bi-lingual rep. Office Assistant

Chapman Insurance Agency - Abilene, TX

July 2011 to October 2014

Created auto, home and renters insurance policies for new customers. Processed payments over phone and walk in payments from existing customers. Cold calls made to generate new clients. Front End Lead

Best Buy - Abilene, TX

August 2009 to February 2010

Seasonal help with new hire orientation, cashier scheduling and training. Helped CS Desk with refunds and mgr override. I worked for Best Buy from 2004 to 2006 as front end lead. Customer Service Supervisor

Blue Cross Blue Shield - Abilene, TX

July 1997 to July 2009

I was employed by the company for 12 yrs in which I held various positions. I began as claims examiner and ended my career as a Customer Service Supervisor. I had 18 direct reports. Education

High School Diploma

Abilene High School - Abilene, TX

August 1990 to May 1994

High school diploma or GED

Skills

• Bilingual

• Microsoft Word

• Customer support

• Front desk

• Microsoft Office

• 10 key calculator

• Data entry

• Negotiation

• Payroll

• Cold calling

• Web development

• Customer service

• Cashiering

• Administrative experience

• Sales

• Employee orientation

• Office experience

• HTML5

• Web Design

• Spanish

• Microsoft Excel

• Microsoft Outlook

• Customer service

• Spanish

• Bilingual

• Hotel experience

• Guest services

• Microsoft Access

• Communication skills

• Organizational skills

• Typing

Certifications and Licenses

MOS Microsoft

Present

Food Handler Certification

Assessments

Receptionist — Highly Proficient

December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Verbal communication — Highly Proficient

July 2019

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Work style: Reliability — Highly Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Work style: Conscientiousness — Highly Proficient

December 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Customer service manager — Highly Proficient

October 2020

Managing customer service representatives and resolving customer issues Full results: Highly Proficient

Advanced attention to detail — Highly Proficient

December 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Scheduling — Highly Proficient

July 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient

Logic & critical thinking — Proficient

October 2020

Using logic to solve problems.

Full results: Proficient

Sales skills — Proficient

October 2020

Influencing and negotiating with customers

Full results: Proficient

Call center customer service — Proficient

October 2020

Applying customer service skills in a call center setting Full results: Proficient

HR: Compensation & benefits — Proficient

December 2019

Knowledge of compensation and benefits programs.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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