JUNE ERICKSON

SELDEN, NY ***** 631-***-**** aduc2n@r.postjobfree.com

Well organized, committed and conscientious achiever in the electronic payment industry. Efficient and proactive, prioritizing to accomplish multiple task while maintaining calm and focused under pressure. Builds positive, productive working relationships at all levels. Combines customer service experience and strong interpersonal skills to consistently exceed customers’ expectations. Extensive and diverse customer service experience. Enthusiastically accept new challenges. Detail oriented person who is recognized as an employee with commitment to excellence.

SKILLS

• Customer Service

• Collaboration

• Follow–up

• Motivation

• Organization

• Reporting

• Operational

• Time Management

• Troubleshooting

• Quality Assurance

• Prioritize

• Mentor

EXPERIENCE

2015-PRESENT

BUSINESS RELATIONSHIP OPERATIONS REPRESENTIVE – WELLS FARGO MERCHANT SERVICES

. Provided a high level of operational support to an assigned team of Relationship Managers with a portfolio of clients with an annual volume of 5 million and above.

. Liaison between the Relationship Manager and Merchant Operation Team maintaining a high level of outstanding customer service.

. Collaborate and consult with peers, both internal and external support partners to resolve issues and achieve goals

. Boarding of new accounts, reviewed the execution of the documentation, follow set procedures and risk guidelines.

. Prepared annual pricing audits and compile quarterly/annual merchant processing reports.

. Reviewed and research funding discrepancies and reprocess.

. Reviewed and process maintenance requests within tight deadlines in support of customer retention.

. Subject matter expert processing remedy debits credit to clients and Wells Fargo. 2009 – 2015

IMPLEMENTATION ANALYST – FIRST DATA MERCHANT SERVICES

. Liaison between First Data and clients.

. Collaborated with customers, gathering requirements to determine objectives.

. Coordinated communication between customer and mangers.

. Developed, coordinate, and execute implementation.

. Created and managed task list to ensure on-time and effective project delivery.

. Simultaneously managed multiple projects.

. Researched and identified problems early to quickly resolve issues and increase client satisfaction.

. Reviewed monthly statement with client, assist with reconciliation. 2

2001 - 2009

ACCOUNT MANAGER RELATIONSHIP MANAGER – FIRST DATA MERCHANT SERVICES

. Managed portfolios of 1 million – 10 million.

. Review and process maintenance requests within tight deadlines in support of customer retention.

. Improved process efficiencies.

. Build professional relationship with clients and train on FDMS process and procedures.

. Troubleshoot POS and PC Products.

. Researched issues related to bill backs, funding, chargeback’s, authorizations and statements.

. Assisted clients and Relationship Manager in set up of additional locations and new business.

. Worked closely with all levels of management and internal departments to resolve client processing issues.

Achievements Awards

Repeatedly received performance reviews exceeding expectation Consistently achieved satisfaction surveys of 4.8% out of 5.00% Nominated to train every new team member

2016 - 2nd Quarter Support Excellence Award

References Available Upon Request

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