Medical Billing Call Center

Nicole Miller

*** ******* ****** **** ** ***** 916-***-****

OBJECTIVE

Over 10 years experience within the health care industry. Specializing in quality service and customer satisfaction. Demonstrated skills in managing details, problem solving and team building.

WORK EXPERIENCE

Autism Service Coordinator 2021-

Health Net, Inc

Helping customers coordinate care via telephone communication

Claims Trainer 2019-2021

Health Net, Inc

Training claims examiners on how to process claims per policies and procedures. Training on how to contest audits.

Claims Audit Lead 2017-2019

Health Net, Inc

Assisting Auditors in researching problem areas in the processing/auditing of claims. Working multiple spreadsheets

AUDIT ANALYST 2006-2017

Health Net, Inc

Auditor of high dollar claims. Identifying performance trends/patterns with recommendations for improvement to management. Consistently meeting and exceeding departmental goals and standards. I have also done some training of other auditors. Researching problem areas in the processing/auditing of claims

EDUCATION

Medical Billing

Western Career College, Rancho Cordova, CA

Trained for medical billing and some coding. Completed course with a 95% rating over all with A.S. Degree

SUMMARY OF QUALIFICATIONS

Ten key by touch, Typing 50 wpm, ICD-9/CPT coding, Additional Software Programs (Lotus Notes, ABS, CSI, Qcare, Macess, ACCESS, Burgess & AWP Pricers)

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