Kimberly Sykes

Customer Service Representative

Kansas City, MO 64105

adubxw@r.postjobfree.com

+1-816-***-****

My 18 years of experience, helps me to provide the best customer service and care to all people. Authorized to work in the US for any employer

Work Experience

Revenue Specialist

Kindred at Home - Kansas City, MO

December 2021 to Present

• Process Medicare claims for billing

• Use multiple systems to determine coverage

• Document accounts accordingly

Senior Outreach Specialist

Humanarc

November 2019 to Present

• Answer inbound calls to assist clients

• Input data for disability applications

• Look up information to add to account

Customer Care Specialist

Maximus Call Center - North Kansas City, MO

May 2019 to Present

• Help veterans with doctor appointments

• Consulted with physicians about medical records

• Reviewed medical charts for accuracy

Customer Care Advocate

Maximus - Kansas City, MO

September 2020 to May 2022

• Examine and review claimant emails

• Respond to inquiry with proper documentation

• Create issues for accounts to be escalated

Customer service/ collections

King of Kash, Inc. - Kansas City, MO

April 2017 to April 2019

• Answered inbound and outbound calls

• Scheduled payment dates

• Help to budget clients accounts

Pharmacy Technician/Customer Service

Apria Healthcare

January 2012 to January 2017

• Used multiple systems to refill medications for patients.

• Typed, processed, and categorized prescriptions.

• Shipped medications internationally using different systems Education

Associate in Science

Osco drug pharmacology - Overland Park, KS

August 2004 to March 2006

Skills

• Excel, outlook, word, (10+ years)

• Inventory

• Customer Service (10+ years)

• Billing

• Word

• Pharmacy

• Call Center

• Customer Support

• Medicare

• Medicaid

• Microsoft Office (10+ years)

• Money Management (10+ years)

• Insurance billing (10+ years)

• Powerpoint (10+ years)

• Microsoft Excel

• Office Experience

• Compounding Medications

• Pharmacy Technician Experience

• Typing

• Insurance Verification

• Medical Office Experience

• HIPAA

• Guest Services

• Medical Terminology

• Aseptic Technique

• Medical Coding

• Medical Records

• ICD-10

• Computer Operation

• Time management

• Administrative experience

• Microsoft Powerpoint

• Social media management

• Data Entry

• Data Entry

• Medical Scheduling

• ICD-9

• EMR Systems

• Hospital Experience

• CPT Coding

• ICD Coding

• Order Entry

• Transcription

• Patient Care

Certifications and Licenses

Associates Pharmacy Technician

Present

National Pharmacy Technician Certification (PTCB)

Certified Pharmacy Technician (CPhT)

Active State Board of Pharmacy Registered Technician

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