Service Representative Customer
Resume:
Jacqueline Allen
Warehousing/Online Customer Service Representative
McDonough, GA 30253
*****************@*****.***
Reliable, energetic professional with over 10 years of experience in the field of sales, warehousing, and online customer service. I have a great degree of skill in communication, time management, and is well organized. I can handle escalated calls and conflict management. A committed team-player who is in sync with customers' feelings, able to understand the customers and the employees and suggest the right solution that meets their needs. I am great at critical thinking and problem solving. Work Experience
Warehouse Supervisor
Project Verte, Inc. - McDonough, GA
June 2022 to Present
Made sure received items are handled efficiently. Duties include handling stocks, training employees, assigning duties, developing work procedures, maintaining the receiving area clean and organized, and implementing record-keeping procedures.
Inbound Receiving Clerk
Project Verte, Inc. - McDonough, GA
March 2019 to June 2022
Receiving Clerk manages incoming deliveries by verifying and signing for shipments, unloading and storing the received items, delivering items/products to the correct requestor/department, processing all paperwork in a timely manner, and ensuring that safety regulations are met. Online Specialist I Centralized Services
Walgreens Boots Alliance - McDonough, GA
March 2017 to March 2019
Communication skills – Work from home outbound and inbound customer service interaction with patients that has questions about their enrollment process and experience, medications or the benefits of the program. I communicate with me peers such as supervisors, floor leads and team members. I have strong, detailed communicators skills in order to run smooth operations in a fast-paced environment. I work with Walgreen's established customer base to make calls to our patients to remind of their medication pick up date.
Online Customer Service Representative
Amazon.com
January 2016 to February 2017
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Transfer unresolved customer grievances to designated departments for further investigation.
Customer Service Representative / Sales
Comcast Call Center - Ann Arbor, MI
September 2014 to August 2015
Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Transfer unresolved customer grievances to designated departments for further investigation. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Education
Associate of Arts in Business
University of Phoenix-Online Campus - Phoenix, AZ
April 2008 to June 2010
High school diploma in Basic Studies
Beecher High School - Flint, MI
1977 to 1980
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (10+ years)
• Call Center
• Customer Support
• Live Chat
• Phone Etiquette
• Basic Math
• Cold Calling
• Warehouse Supervisor Experience
• Shipping & Receiving
• Inventory Control
• Typing
Certifications and Licenses
Driver's License
Assessments
Customer Service Skills — Familiar
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Money handling skills, knowledge of products and services, communication skills, customer service, interpersonal skills, and sales.
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