Call Center Enrollment Specialist

KRISSIE CARRUTHERS

*** *. **** **. *** *, Davenport, IA, 52806, US 563-***-**** *****************@*****.*** Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Enthusiastic Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Problem resolution

MS Office

Customer service

Project organization

Team management

Project organization

Regulatory compliance

Associate of Arts Business Administration 2015

Kaplan University Davenport, IA

Benefit Enrollment Specialist National Benefit Services, LLC. West Jordan, UT 4/22 - Present Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties. Answered 80+ calls per day to help customers with questions and concerns regarding health benefits. Administrative Assistant Federal Public Defender Davenport, IA 2/20 - 5/21 Created and updated physical records and digital files to keep current, accurate, and compliant documentation. Oversaw all aspects of reception, including greeting visitors, answering phones, and keeping the front desk tidy. Program Coordinator SAL Community Services Rock Island, IL 2/18 - 1/20 Maintained regular communication between departments via email and phone calls to coordinate program logistics. Was in charge of administrative functions such as appointment scheduling, payroll, and expense reimbursement. Call Center Supervisor Copley Inc. Joliet, IL 6/11 - 10/17 Created all process controls and metrics for call center management on a daily basis. Evaluated employee performance and encouraged employees to increase productivity. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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