Team Member Customer

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

KRISTEN

MOTA

K

*** ***** ****** ********* ***, Hornell, NY 14843, 607-***-****, **********@*****.*** Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.

Hardware troubleshooting Scheduling Recordkeeping

Analytical thinking Multitasking Task prioritization CSC Level 3 March 2021 - Current

Wayfair Boston, MA

Updated, installed, and configured hardware, software, and drivers to maximize system functionality. Work at a fast paste enviorment

Help clients find and locate their products

Director of Operations June 2019 - March 2021

Visions Hotels Corning, NY

Increased operational performance and enforced productivity and quality standards. Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.

Director of Operations March 2018 - May 2019

Stand Hotels Navarre, FL

Increased operational performance and enforced productivity and quality standards. Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems.

High School Diploma June 2009

Hornell High School, Hornell, NY

M

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