Telemed Administrative Assistant
Resume:
Vaneza Aquino
Jersey City, N.J ***** · 551-***-****
adubuo@r.postjobfree.com
Experience
Telemedicine COORDINATOR/QA/CODING, Diligent Urgent CARE, North New Jersey
Oversee and schedule telehealth services for patients. support both clinical and non-clinical staff and ensure that quality care standards for patients are being met. Administrative duties such as results from labs, reports within AdvancedMD, review medical records for proper assignment of diagnoses and coding guidelines. ensure diagnosis reporting meets all ama, icd-10. utilized an audit/scope of review of medical records and analyzed any patterns and or trends based on review and alerted leadership of any areas of concern. Responded to patient issues. Answered phones. Reported results to cdrss. Collaborated with managers to coordinate training such as educating staff on SAFETY & privacy. & participate in marketing opportunities. Other responsibilities included evaluating processes & recommending areas of improvement, managing the usage of documents and medical records on a database for accuracy during audits. provided educational feedback to physicians & or other staff on appropriate documentation. recognize & report problems, errors & discrepancies in medical records.
2019-2020
PROGRAM COORDINATOR (RESIDENTIAL), Delta Community Supports, Central New Jersey
Managing and overseeing various Group Homes. Responsibilities include but not limited to day to day operation of a supervised apartment program and assigned members, supervision of staff, monitoring of the program and members, quality assurance, scheduling of meal menus, recreational activities. Overseeing the annual Individual Support Plan (ISP), ensuring programs in compliance with all licensing standards. Attending agency meetings, individual supervision, training and general staff meetings. Providing timely and comprehensive reports to appropriate directors such as expectations reports, monthly reports, staff schedules and shopping reports. Knowledge of the Evolv system and maintaining open communication with the family members and guardians that are part of the Group Homes.
2014 – 2019
Assistant director (residential), Community access unlimited, Union county, NJ
Mange various programs averaging 4-20 members. Responsibilities include but not limited to day to day operation of a supervised apartment program and assigned members, supervision of staff, monitoring of the program and members, quality assurance, scheduling of meal menus, recreational activities. Overseeing the annual Individual Habilitation Plan (IHP), ensuring programs in compliance with all licensing standards. Attending agency meetings, individual supervision, training and general staff meetings. Providing timely and comprehensive reports to appropriate directors such as expectations reports, monthly reports and shopping reports. Knowledge of the Carelogic System and maintaining open communication with the family members and guardians that are part of the program.
2013-2014
RESPITE coordinator / qa vaildator, Hudson milestones, inc, jersey city, NJ
Coordinate and maintained efficient office operations, performed responsible administrative duties with minimal directions, interpret new policies and procedures and effectively communicated appropriate changes. Independently analyzed, identified and resolved problems while maintaining the established policies and procedural guidelines. Maintained and average 92% Level of Service (LOS) with the help of field staff. Conducted matches with families and staff. Provided timely and comprehensive reports to appropriate directors. Attended agency meetings, including but not limited to program meetings, individual supervision, trainings and general staff meetings.
2012-2013
RECEPTIONIST, hudson milestones, inc, jersey city, NJ
Answered phones, processed data, filing, processed incoming and outgoing mail and responsible for daily and weekly schedules for clients. Assisting with administrative functions such as staff scheduling, meetings and LOS contracts. Confirmed accuracy of Respite hours with clients and families.
2011-2012
RESPITE Provider, Hudson milestones, inc, Jersey city, nj
Provided periods of rest (respite) to caregivers for individuals with intellectual disabilities. One on one activities, serve as a positive role model. Planned indoor and outdoor activities giving clients the opportunity to participate in the community and social events to enhance their social skills.
2011-2012
Certified home health aid, vip care inc. jersey city, nj
Provided healthcare assistance to patients at home, monitored healthcare, measured temperatures, blood pressure and other vital signs. Assisted patients in daily activities such as bathing, grooming and feeding.
2007-2010
Administrative assistant, enterprise electric inc., jersey city, nj
Performed general office duties, as well as managed the Quickbooks and ADP system for 50+ employees. Monitored the daily work schedule and activities of the construction workers, whom were in the field. Assisted in the acquisition of contracts by conducting research and preparing the necessary documents for the CEO.
2005-2006
Receptionist, atlantic home loans, jersey city, nj
Answered a 4-line switchboard, processed information for customers to place them with the loams that meet their needs. Dealt with many financial institutions such as Chase, Capital One and Bank of America. Processed customer’s credit for adequate placement.
Education
1998
High school equivalency diploma, adult learning center, jersey city, nj
2010-2012
Registered nurse, hudson county community college, Jersey city, nj
No degree
Skills
●Bilingual – English and Spanish
●Carelogic System
●NAVINET
●AUDIT
●MEET PRODUCTIVITY STANDARDS AND TURNAROUND TIMES
●Telemed (virtual)
●AdvancedMD
●CDRSS
●CODING
●ABILITY TO MANAGE MULTIPLE PROJECTS
●EMR/EHR
certifications and training
●CODING, ICD-10 2022
●AUDIT 2022
●Preventing Abuse and Neglect 3/2018
●CPR 4/2021
●First Aid 4/2021
●HIPPA 8/2019
●Transfer Training 11/2015
●Introduction to Positive Behavior 12/2015
●Suicide Prevention 12/2015
●Oxygen Therapy 11/2014
●Crisis Management 10/2011
●Autism 10/2011
●Root Cause Analysis 10/2011
●Conflict Resolution 10/2011
●Overview of Developmental Disabilities 8/2019
references
Tonisha Taylor (English Professor)
Amy Macaulay (Previous Supervisor)
Amanda Matias (Previous Supervisor)
Glenda Nieves-Collazo (Ambulatory/Surgical Technician)
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