Ashley L Britt

**** ***** *****

Louisville, KY *0291

Cell: 502-***-****

E-Mail: adubun@r.postjobfree.com

OBJECTIVE:

To gain employment in an environment that will allow me to utilize my excellent customer service skills.

Motivated and self-driven professional with years of Customer Service experience.

QUALIFICATIONS:

Proven ability to meet or exceed all customer service goals

Able to develop, maintain, and strengthen business relationships

Recognized for exceptional problem-solving and analysis abilities

Pleasant personality, hardworking, and dedicated to customer satisfaction

Excellent telephone skills

WORK EXPERIENCE

Louisville Baptist Cardiology Group

Scheduling Clerk

August 2016 – April 2022

Assist administrative staff in scheduling works to the staff.

Organize and schedule clerical activities in a facility setting.

Greet patients, visitors and guests and schedule their appointments.

Schedule and manage appointments of patients with the doctors.

Inform patients about financial assistance opportunities.

Organize and schedule patients for diagnostic tests and scans.

Schedule and multitasking

Schedule and organize test results, retrieval, filing,etc creation and repairs.

Schedule and organize meetings, conferences, events and cultural activities.

Ensure compliance of corporate standards in clerical scheduling tasks

Jewish Hospital

Patient Access Representative

May 2015 - May 2020

PRN

Greets patients and their caregivers and records pertinent information into a computer database

Records insurance information and obtains pre-approval for treatment if needed

Relays information between patients and other staff members, and provides them with updates as needed

Prioritizes the order of care so that the most critical patients are seen first

Keeps paper and electronic medical records, and updates these records as needed

Provides information to insurance companies in order to assist with billing

Assists patients during checkout, and ensures they have post-treatment instructions if required

Refers individuals to outside agencies when unable to meet their needs

Calculates payment information, accepts funds, and credits accounts accordingly

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Verizon Wireless

Customer Service Rep

December 2014 to May 2015

Preimer Home Care

Caregiver

April 2014 to October 2014

General housekeeping duties

Prepared daily meals

Assisted with elderly activities etc

Rxcrossroads

Customer Service Representative

October 2013 to March 2014

Answering inbound and outbound calls

Refilling prescription orders

Adhere to all pertinent local, state, and federal pharmacy regulations.

Follow all applicable government regulations including HIPAA.

Other duties as assigned; Job duties may vary by location.

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