Service Agent Customer
Resume:
MARSHALL
MOORE
*********@***.***
Gwynn Oak, Md 21207
Accomplished and energetic customer service agent with a solid history of achievement in transportation. Motivated leader with strong organization and prioritization abilities. Highly trained customer service agent with strong clinical abilities and a successful career in both customer service and transportation facilities. Initiative-taking and organized with enthusiastic commitment to first-rate customer service. 20 years of active and positive role in customer service. Hard-working Supervisor with exceptional
experience leading teams, delivering results, and
exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
PROFESSIONAL SUMMARY
Transdev - Transportation, Supervisor
04/2021 - Current
07/2019 - 04/2021
Veolia/Transdev Transportation, Johns Hopkins Hospital - Account Representative
01/2009 - 04/2019
WORK HISTORY
• Evaluate staff effectiveness and performance.
• Monitor calls.
Schedule transportation for patients to and from
medical facilities.
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• Prepare work schedules.
• Prepare monthly invoices Transdev Transportation.
• Transdev Customer service agent.
• Provide positive and professional attitude.
• Communicate and schedule transportation.
Multitasking skills for managing multiple clients and their accounts.
•
• Itemized hospital departments monthly budgets.
• Scheduling clients for appointments to and from the SKILLS
Administration and
Reporting
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• Process Review
• Records Maintenance
• Training and Development
Northwestern High School
High School Diploma
Business
EDUCATION
Veolia Transportation, Transdev Transportation -
Supervisor Veolia
04/2000 - 01/2009
Veolia Transportation - Team Lead
09/1998 - 04/2000
Veolia Transportation - CSR
02/1998 - 09/1998
hospital.
• Monitoring on time performance.
Ensure the safety of patients coming to and leaving from the hospital.
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Maintaining long-term relationships with old and new clients.
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• Responsible for proficient schedule.
Plan, organize and manage the work of subordinate
staff.
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Accomplish tasks in a manner consistent with
organization requirements.
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• Monitor office operations.
• Aid in the preparation of budgets and expenses.
Assigns jobs and duties to office staff as needed Veolia Transportation, Team Lead.
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• Planned and supervised customer care team.
Ensured customer care team has the necessary resources to perform properly.
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• Create prioritization in call center and management.
• Remain focused on customer satisfaction.
• Evaluate performance of call center staff.
Direct activities related to dispatching, routing, and tracking transportation system.
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• Responsible for proficient scheduling.
• Handling of incoming or outgoing calls for business. Handling of account inquiries, customer complaints and support issues.
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• Show and resolve callers need.
• Processed routine account transactions.
Maintained a high degree of product knowledge and
industry updates.
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Maintain friendly relationship between customer and the business.
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