Customer Service Team Leader

B

Daniel

Barnard

954-***-****

danielbarnard***@

gmail.com

Miami Gardens, FL

33056

SUMMARY

Adaptable Manager offers 3 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.

SKILLS

Sales Techniques

Marketing

Staff development

Project management

EXPERIENCE

Manager

Fort Lauderdale, FL

Valvoline Instant Oil/ Jun 2018 to Dec 2021

Assigned tasks to associates to fit skill levels and maximize team performance.

Recruited and hired qualified candidates to fill open positions. Exercised good judgment and decision-making in escalating concerns and resolving issues.

Created training modules and documentation to train staff. Led team meetings and one-on-one coaching sessions to continuously improve performance.

Enforced customer service standards and resolved customer problems to uphold quality service.

Maintained adequate staffing to meet objectives within budget. EDUCATION AND TRAINING

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