Tracye Spann

HR Administrative Assistant & Travel Advisor & Technical Support

Raytown, MO 64133

adubsd@r.postjobfree.com

+1-816-***-****

Authorized to work in the US for any employer

Work Experience

SEP Administrator

Somatic Experience International - Denver, CO

December 2021 to December 2022

Organizing tasks and project pieces, taking initiative to identify what might be needed to help support the team, and confident to take actions to make it happen. Strong professional communication skills. Processing SEP Approval Applications and creating Certificates for Approval Candidates. Experience in HRIS Systems, Salesforce, and Follow up on daily tasks for each candidate including emailing and phone calls if necessary.

Travel Advisor

AAA Travel Agency - Kansas City, MO

January 2021 to December 2021

• Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel

• Develops long standing relationships with our members and builds referral and repeat business

• Assist travelers with complex international travel reservations within the company's travel booking software

• Ensure travel bookings are complete/accurate/timely and company travel policies are met

• Coordinate and create itineraries for travelers including all reservation and confirmation information

• Handle last-minute travel plan changes and resolves travel problems for travelers HR Administrative Assistant

SelectQuote - Overland Park, KS

May 2020 to December 2020

• Prepares payroll by calculating pay, distributing checks, and maintaining payroll records.

• Provides orientation for new employees by providing information packets, reviewing company policies, gathering withholding and other payroll information, explaining benefit programs, and obtaining signatures for documents.

• Maintains human resources records for employees by recording the hiring, transfer, termination, change in job classifications, and merit increase dates as well as tracking vacation, sick, and personal time.

• Administers employee benefit program including student loan, medical insurance, savings bond, and disability programs by advising employees of eligibility, providing application information, helping with form completion, verifying submission, and notifying employees of approvals.

• Documents and tracks human resources actions by completing forms, reports, logs, and records.

• Sets up and schedules complicated meetings for interviewees, hiring managers, employees, and department heads.

• Accomplishes human resources department and organization mission by completing related results as needed.

• Duties include analyzing HRIS systems, monitoring performance, and resolving issues, also required to assist HR managers.

Team Leader

MAXIMUS - Kansas City, MO

July 2017 to May 2020

Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance Customer Service Representative

Quest Diagnostics - Lees Summit, MO

June 2015 to July 2017

• Take customer service inbound calls and made outbound calls to clients

• Scheduling appointments for clients • Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Provided accurate and appropriate information in response to customer inquiries.

• Demonstrated mastery of customer service call script within specified time frames.

• Assist with payroll human resources issues; Technical issues with Mac Tablets for Screen Events.

• Properly directed inbound calls in phone queues to improve call flow.

• Made reasonable procedure exceptions to accommodate unusual customer requests.

• Attend Onsite Health screening

Technical Support Representative

DIRECTV - Kansas City, MO

May 2014 to June 2015

Duties/Responsibilities:

• Voice of Customer: Identifies, investigates, and resolves users problems with computer software and hardware.

• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.

• Consults with users to determine steps and procedures taken to identify and resolve the problem.

• Applies knowledge of computer software, hardware, and procedures to solve problems.

• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

• Collaborates with other staff to research and resolve problems.

• Collaborates with programmers to explain errors and/or recommend modifications in programs.

• Arranges service by software or hardware vendors to repair or replace defective products.

• Maintains knowledge of technology innovations and trends.

• Performs other related duties as assigned.

Customer Service Representative I

HRBLOCK Professionals One HRBlock Way - Kansas City, MO December 2012 to May 2014

Received inbound calls for clients with escalated issues. Also handle clients complaints by resolving the issue. Made outbound calls to clients by utilizing my customer service skis to the highest form in professionalism to resolve the complaints of the clients. Routed inbound calls to appropriate customer service representative. Made outbound calls to District Managers and to different HRBlock offices across the world in specific regions assigned. Noted every call and case. Education

Bachelor's degree in Business Management

DeVry University-Kansas City

August 2015 to May 2019

High School Diploma

Paseo High School - Flora, Kansas

1987

High school diploma in Music Scholarship Music

Lincoln University Jefferson City - Jefferson City, MO Skills

• Administrative Experience

• Human Resources

• Office Management

• Employee Orientation

• Insurance Verification

• Cold Calling

• Payroll

• Event Planning

• Voice of Customer Remote

• Salesforce

• Technical Support

• Help Desk

• Management

Additional Information

Skills

• Clear communication skills

• Time Management skills

• Patience

• Active Listener

• Address issues Quickly and Appropriately

• Very helpful, honest and attentive

• Creative problem solver

• Exceptional communication skills

• MS Windows proficient

• Quick learner

• Strong client relations

• Multi-line phone talent

Contact this candidate