Indria R. Charleston

***** ******* ***. ● Clinton Twp, Mi 48038 ● 586-***-**** ● adubre@r.postjobfree.com Targeting a Professional Field

● Experienced customer service and distribution center candidate with a strong academic background

● Consistently recognized for troubleshooting skills and cost-effectively resolving challenging issues

● Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies

● Strong ability to think on my feet and be a team player

● Strong leadership skills

EDUCATION

Ivy Tech

Early Child Hood Development (AS)

State of Indiana GED

GED

Degree: 2013

EXPERIENCE

Front Desk Manager

Cookies -Detroit, MI April 2021- Current

• Enhances effectiveness by providing information management support.

• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.

• Organizes work by reading and routing correspondence; collecting information; and initiating telecommunications.

• Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel.

• Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries.

• Maintains customer confidence and protects operations by keeping information confidential.

• Prepares reports by collecting information.

• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; and verifying receipt of supplies.

• Keeps equipment operational by following manufacturer instructions and established procedures.

• Secures information by completing database backups.

• Provides historical reference by utilizing filing and retrieval systems.

• Maintains technical knowledge by attending educational workshops and reading secretarial publications.

• Contributes to team effort by accomplishing related results as needed. Line Supervisor

American Axel – Auburn Hills, MI July 2019- April 2021

• Plan and establish work schedules, assignments, and production sequences to meet production goals.

• Confer with other supervisors to coordinate operations and activities within or between departments.

• Demonstrate equipment operations and work and safety procedures to new employees, or assign employees to experienced workers for training.

• Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators.

• Enforce safety and sanitation regulations.

• Requisition materials, supplies, equipment parts, or repair services.

• Inspect materials, products, or equipment to detect defects or malfunctions.

• Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs. Shipping and Receiving

Shoe Carnival Distribution Center – Evansville. IN April 2019-June 2019

• Load and Unload merchandise from the trailers

• Sort, scan and stack merchandise

Quality Inspector Manger

Custom Staffing – Evansville, MI February 2018- March 2019

• Develop and conduct a variety of tests on inbound materials from vendors and outbound products for shipping

• Ensure that all of the quality check procedures put in place by the company are followed during every production phase

• Create comprehensive documentation for quality issues and note the corrective actions that were taken

• Educate production team on quality control issues and work with departmental managers to improve overall company safety and product quality

• Create process checklists and coordinate quality inspections with departmental managers

• Read blueprints and instructions to comprehend the quality expectations for the product and supplies

• Approve or reject raw materials with respect to quality standards and record supplier performance

• Use automated systems to perform complex testing procedures

• Maintain records of testing, information and various metrics such as number of defective products per day etc.

• Inspect procedures of the entire production cycle to ensure they are efficient and comply with safety standards

• Monitor the use of equipment to ensure it is safe and well-maintained and discard any that doesn’t meet requirements

• Prepare and submit reports to the quality manager Electrician

Fleetwood Homes- Rocky Mt. VA June 2014- January

2018

• Works in a safe manner and follows all safety policies while performing job duties

• Maintains work area is kept clean and organized

• Follows work orders and instructions on correct assembly of building components

• Maintains open communication with supervisor regarding safety concerns

• Measure/ cut wiring to length, strip wires and compress wiring into devices as needed

• Prepare wiring and assemble and mount breaker box

• Transfer and position end and side walls onto housing unit Transfer walls to area on unit Secure walls to the housing floor Apply straps on outside of unit Install shear wall bolts underneath Retrieve and install pulldown bars

• Strip and place wiring for Amp Connectors

• Drill holes in floor to access wiring

• Prepare framing for wiring and install wiring/receptacles Route studs for receptacles and switches Pull and connect wires through exterior Apply smash plates Assemble underbelly receptacles

• Prepare walls and install interior wiring of housing unit

• Prepare and install Leno sheets, transfer and secure end walls to side wall

• Performs various other job duties as assigned and needed

• Maintain a good attendance record as it is critical for success

• Demonstrate a good work ethic based on principles of honesty and integrity Customer Service Wedding Consultant

Belk- Roanoke, VA May 2013- June

2014

• Demonstrate the skill of being detailed oriented, organized and innovative

• Expert in calming the bride and groom, throughout the planning process.

• Initial consultation with the bride and groom involves discussing budget, color scheme, theme, and other event logistics.

• Subsequent pre-wedding duties include consulting on the wedding party attire, ordering the cake, selecting flowers, securing a venue, contracting entertainment, choosing a menu and determining the décor for the ceremony and the reception.

• Mindful of the budget, a wedding planner negotiates the best possible prices from vendors Customer Support Representative

Bell Techlogix – Indianapolis, In September 2010- April 2013

• Answer inbound calls concerning billing, basic troubleshooting and programming.

• Able to navigate through multiple databases to find resolution to complex customer issues including Knowledge Base and internet.

• Provide accurate information to customers in professional and timely manner.

• Provide customer assistance and information while taking the actions necessary to assure customer satisfaction and assuring one call resolution.

• Follow established procedures to deliver excellence in customer service. Complete customer forms via customer history log and other interdepartmental documents.

• Ability to deal with complex customer issues ranging from technical to billing issues. Other duties as assigned.

Connection Tech

Subaru Automotive- Lafayette. IN January

2008- August 2010

• Ability to wire and install car audio equipment.

• Experience with acoustic enclosures / sound schemes.

• Ability to install automobile air conditioner.

• Vehicle tear downs and assemblies

• Clay Molding / prototype part design

Contact this candidate