Detail-oriented, highly transferable and diversified skills set

Jill Spencer

Tulsa, Oklahoma, *****

*********@**********.*** • 918-***-****

QUALIFICATIONS SUMMARY

Analytical and detail-oriented professional with highly transferable skills and diversified experience within the areas of administrative operations management, customer service and support, and key relationship building. Possess strong administration skills that enhance productivity and drive sustained organizational performance.

Administrative Support: Skilled in providing administrative support with exceptional proficiencies, including answering phone calls, scheduling meetings, and maintaining detailed records. Able to liaise with cross-functional teams to streamline workflow, overcome business challenges, and improve efficiency.

Customer Service Management: Talented in assessing client needs and requirements and optimally utilizing all available resources to ensure top levels of customer satisfaction. Excel at responding to incoming queries, building value-adding relationships with customers, and contributing towards customer-base expansion.

Effective Communication and Collaboration: Excellent communication, collaboration, and interpersonal skills along with ability to forge long-lasting relationships with clients, associates, and management. Expert in resolving complex problems through analyzing root cause of issue and devising efficient solutions.

Key Strength: Adaptable to ever-changing demand of working environment with a track record of managing deadline-driven projects and coordinating diverse-natured activities. Competent to quickly learn and master new skills, techniques, and technologies. PROFESSIONAL EXPERIENCE

THE UPS STORE - TULSA, OK

SALES ASSOCIATE (OCTOBER 2021 - PRESENT)

ENCADRIA STAFFING SOLUTIONS – Tulsa, OK

Data Operations Specialist at JOHN ZINK HAMSWORTHY COMBUSTION (December 2019 to March 2020) Assisted the seamless transferring of all hard copy customer account files to the program Salesforce. Position was dissolved due to pandemic restrictions.

FEDEX GROUND – Broken Arrow, OK

Package Handler (June 2019 to December 2019)

Utilized wrist computers scanning each item effectively employing proper verbal communication creating relevant options for addressing problems and opportunities. Load and unload five trucks a day in a quick and organized manner to ensure efficient deliveries.

GRUBHUB – Tulsa, OK

Data Operations Associate – Remote Menu Updates Team (September 2014 to March 2019) Excellent written and verbal skills, including

proofreading skills, excellent attention to

Continued…

Jill Spencer

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detail. Ability to escalate feedback on how to

analyze and optimize processes. And also the

ability to think critically and creatively to

prioritize and solve problems. Strong time

management skills with the ability to be

self-motivated and work independently.

Excellent customer care and proficient

phone skills.

Produced a wide range of online content to facilitate screening and on-boarding of new restaurants. Planned, managed, and completed projects within given timeframes assigned by management. Contacted restaurants via phone calls and email to verify content information. Identified and resolved problems in a timely manner. Earned recognition for accomplishing daily, weekly, and monthly volume and quality quotas. Evaluated feedback to identify key areas of improvement and optimize processes. Maintained high-quality content by upholding company style standards and departmental policies. OKLAHOMA ENERGY SERVICES – Tulsa, OK

Natural Gas Scheduler (November 2005 – October 2012) Held the responsibility of confirming and scheduling natural gas volume within multiple pipeline systems. Evaluated accounts for determining historical data, prepared future usage forecasts, and allocated daily gas capacity. Examined daily activities and minimized gas flow imbalances through collaborating with suppliers and purchasers.

Selected Contribution:

Maintained monthly storage imbalance well below the +/-5% consistently every month for five years TECHNICAL PROFICIENCIES

Microsoft Office Suite (Word, Excel, PowerPoint), Salesforce EDUCATIONAL BACKGROUND

General Business Administration – CUYAMACA COLLEGE – San Diego, CA High School Diploma – ELSIK HIGH SCHOOL – Houston, TX

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