Salesforce Administrator Customer Support

Renish Saleembhai

Tucker, Georgia, *****, US • 404-***-**** • adubld@r.postjobfree.com

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Permissions Management

Creating Infrastructure

Salesforce Platform

Data Management

Microsoft Office 365 Administrator

Photoshop

Volp Systems

Data Loader

Salesforce CRM

Active Directory

Technical Support

System upgrades

Problem resolution

Hardware knowledge

Program installations

Organization

Process improvement

Operational improvement

Computer Information Systems - BBA - 2021

Georgia State University - Atlanta, GA

Technology Specialist and Junior Salesforce Admin

Platinum Federal Credit Union - Lilburn, GA

4 years of experience

Performed the role of Junior Salesforce Administrator Implemented ticketing software using salesforce.com Involving an Agile methodology in software development. Developed various custom objects, Tabs, Entity Relationship data models, validation rules, approval process and components. Created page layouts to organize fields, custom links, components on a record details and edited pages. Implemented Web-to-Case, Email-to-Case functionalities to provide customer support to the customers. Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboard to suit to the needs of the applications.

Imported data from excel sheets into Leads, Accounts, Contacts, and Opportunities using Data Loader and Import Wizard and Scheduling tool to automate bulk data loading.

Configured security setting by working on Organization-Wide Defaults, Role Hierarchies, sharing rules, and manual sharing to implement record bases sharing.

Created Users, Profiles, Roles, and Permission Sets. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

CRM Administrator

Atlanta Retailers Association - Lawrenceville, GA

2 years of Experience

Implemented Zoho CRM to meet the business needs and requirements Created and maintained user profiles, workflows, dashboards in Zoho CRM Created permission sets using object-level and field-level practices, Trained Employees on the CRM and other functionalities. Build and maintain reports within CRM system to automate process and provide accessible data to management. IT Support with hardware installation and new software installation. Created Application to manage the work process with innovative, custom-build software using Zoho CRM. Created Zoho Dashboards and added workflows for businesses for user experience. Implemented new scheduling software to manage installations and service calls Background in supporting large scale enterprise tools in the domain of web content management, enterprise portals, content management, enterprise collaboration. Assessed and make recommendations on processes, designs, operations, and testing. Certified Salesforce Administrator

CERTIFICATIONS

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