Courtney Gray

Montgomery, AL *****

adubkh@r.postjobfree.com

+1-334-***-****

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self development and help me achieve personal as well as organizational goals Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Representative

PNC Financial Services Group

September 2019 to May 2022

• Identified sales opportunities and acted on leads

• Established and maintained relationships with customers

• Explained and negotiated contracts

• Presented products to clients

• Managed customer escalations

• Provided outstanding customer service

• Communicate with customers to develop customer plans that better fit their needs.

• Develop financial plans and make recommendations.

• Completed applications for credit cards, home equity lines of credit,mortgage, and auto loans.

• Opened new deposit accounts.

Dental Assistant

Dental Concepts - Montgomery, AL

March 2019 to February 2020

iTunes Advisor

Kelly Services

August 2018 to August 2019

• Verifies the validity of account discrepancies by obtaining and investigation information from sales and customer service department

• Maintain a high level of understanding of the client and their industry to assist sales in identifying new business opportunities

• Receive payments and post amounts paid to customer new accounts; locate and notify customers of delinquent accounts by telephone

• Design, implement and make recommendations based on studies relating to computing needs and performance including system back up

• Meet and exceed account objectives for gross profit by proactively managing the client experience while cross selling other services

• Troubleshoot database related problems working with Application and Systems Administration; provide information to IT Manager

• Monitor and responds to hardware and software problems; provide hardware and software applications upgrades and enhancements to apple products; configure permissions Customer Service Representative

Barrister Global Services Network

September 2016 to August 2017

• Perform various clerical and administrative functions; ordering and maintaining inventory of supplies, faxing/copying and scanning

• Assisted with the process of submitting federal student aid applications, as well as, other government and non-government applications

• Register/assigns governmental contracts to customers to ensure requests are submitted in a timely manner concerning businesses

• Maintained the office database - retrieved and organized information for individual employees/clients; creating spreadsheets

• Verifies validity of account discrepancies by obtaining and investigation information from sales and customer service department

• Log promissory notes that are missing information into P-note reject system; log MPN's into endorser reject log system

• Forwarded information by receiving and distributing communications; collecting and mailing correspondence and copying information

Customer Service Representative/Capp specialist

MedLogic, LLC - Montgomery, AL

June 2016 to July 2017

I assisted callers with their cpap equipment. Verified and confirmed insurances. Printing out labels shipping and handling secretary

Quality Inspector/Assembler

Morgan Vessel - Montgomery, AL

December 2015 to March 2016

Operated assembly line and reported any issues with equipment or products. Order Filler

Ace Hardware - Montgomery, AL

October 2015 to March 2016

• Type, File, and accurately keep records to track materials.

• Move & Stacked inventory to correct departments for shipment. Education

Dental assisting in Dental Assisting

Fortis College Montgomery

March 2017 to October 2019

High school diploma

Escambia Co High School

Skills

• CSR

• Call Center

• Customer Service

• Dentrix

• Medical Imaging

• Dental Assisting

• Quality Inspection

• Chairside Assisting

• Dental Assisting

• Dentrix

• Eaglesoft

• Infection Control Training

• Laboratory Experience

• Medical Imaging

• Quality Inspection

• Medical Scheduling

• Dental Receptionist

• Office Management

• Phone Etiquette

• Microsoft Office

• Technical Support

• Typing

• System Administration

• Financial Planning

• Help Desk

• Dental office experience

• Remote Access Software

• Software Troubleshooting

• Network Support

• Accounting

• Analysis skills

• Windows

• Loan processing

• Intake

• Medicare

• EDI

Certifications and Licenses

Certified Dental Assistant

CPR Certification

X-Ray Certification

Registered Dental Assistant

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