Phone: 773-***-****

Michelle Szymczak Email: adubk5@r.postjobfree.com

Elk Grove Village, IL

Dedicated, Reliable, Dependable and Resourceful Manager who is motivated and Skilled to Adapt to new environments. Able to Maintain customer and client Satisfaction. Self-motivated and Goal driven to contribute to Company Success. Customer Service Supervisor June 2022-Present

Samsic Airport America

● Completed all pre and post flight duties including flight reports.

● Ensured completion of all required aircraft forms, reports and logs.

● Worked alongside ramp and operations to ensure a safe work environment and flight status.

● Monitored arrival, block in, loading and departure of aircraft.

● Conducted briefings for staff before the start of their scheduled shift.

● Assisted in check in operations.

● Assisted in baggage operations.

● Trained new employees on the job.

● Plan,Monitor and adjust allocation of seating on the aircraft for disabled, families with small children, and linked passengers.

● Planned the preliminary meal count as well as final meal count on a day to day basis for the flight.

● Rebooked and assisted passengers in their reservation.

● Provide regular feedback and reports in operational performance to direct airline staff.

● Relay departure, arrival, delay, aircraft status to gate lead agent.

● Team leadership, coaching, and managing assigned day operations.

● Supporting the operational aspects of ground handling staff as well as under the wing staff.

● Always providing above and beyond customer service to any and all passengers, no matter their frustration and situation. Account Manager/Safety Jan 2021 - June 2022

MIT Freight Inc

● Responsible for Conducting daily updates on the company, including

● Spendings, Permits, ACH Direct Deposits, Invoices, Holding Interviews for multiple positions in the US and Overseas

● Responsible for Claims and Accidents- Updating claims, Investigating fault in accidents, working with insurance to resolve claims

● Conducting Orientation for new drivers as well as Assigning them

● Transponders, tablets, etc

● Ensure that the workplace, including Repair Shop is up to date and not behind on any Invoices

● Ensuring a good mood throughout the company - Working with teams overseas and managing US based business -

● Overlooking DQ files- making sure they are up to date and applications are fully filled out

● Scheduled meetings and managed company expenses

● Keeping up to date with all fleet inspections as well as driver drug tests. Sunline Services Inc Jan 2018 - Jan 2021

Customer Service Representative

● Responsible for Baggage Claims - opening claims, closing claims, updating claims

● Trained and maintained an organized environment for the position

● High in communication with the airline crew- including updates on baggage arriving

● Setting up late baggage arrivals to be delivered Next Day

● Ensuring a perfect customer service Experience to all Passengers

● Working Alongside Ground Staff- Including switching positions to take over Flight Lead

● Announced and provided information on arrival and departure updated for all passengers, carry on regulations and gate changes

● Assisted management with rebooking and flight closing procedures

● Provided assistance at the ticketing counter when needed

● Was provided Airline Supervisor uniform as a reward for outstanding progress with the company

● Maintained ongoing communication with upper management in regards to flights

● Assisted Passengers with any and all questions about their flight

● Always provided above and beyond satisfactory for my assigned position

● Went between KLM/AirFrance/IcelandAir Accounts.

REFERENCES

References available upon request

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