Director of Client Engagement

Rebecca T. Leone

215-***-**** – *************@*****.***

*** ******* ********* ***** ******** SC 29464

SUMMARY

Sales professional and client engagement specialist with experience across multiple industries. Ability to demonstrate executive presence while networking and engaging with industry leaders. Skillset includes client relations, Salesforce and CRM management, customer engagement and retention, brand development, storytelling, active listening, and brand content management.

RELEVANT WORK HISTORY

HUNGRY: Arlington, VA

Director of Client Engagement June 2022 – Present

●Manage HUNGRY Last-Mile client-related projects and propose solutions for how to improve our client’s experience.

●Prepare reporting daily, weekly and monthly and present the data to clients, and internal leadership.

●On-board new clients by leading launch discussions, organizing documentation, creating project timelines and completing questionnaires.

●Supervise five Client Success Specialists and provide guidance, support, as well as manage hours and ensure team efficiency.

●Assess opportunities to provide additional services that will support current programs, initiatives and grow account volume.

●Train and onboard eight new clients in the first three months of hire resulting in $350K in sales.

●Increased Client Success team’s productivity by 15%, saving the department an additional $25K.

Cru Catering: North Charleston, SC

Director of Catering May 2021 – June 2022

●Coordinate and oversee catering events from weddings, bridal showers, private dinners and corporate functions.

●Develop new business opportunities and manage rapport with all new clientele.

●Supervise food arrangement, transportation, setup, and cleanup aspects of events to ensure successful and profitable catering events.

●Proactively analyze and assess digital advertising performance and translate quantitative and qualitative data into strategic recommendations to continually improve performance.

●Acts on current digital advertising trends, products and best practices that provide maximum value to a customer’s strategies.

●Execution and delivery of client Digital Advertising (SEM, Display, social media, Video) strategies and tactics, that deliver strong advertising performance and high client satisfaction across a portfolio of accounts.

FirstService Residential: New York, NY

Business Development Director March 2017 – September 2020

●Develops new relationships with all new industry executives to identify pursuits, manage touchpoints, and articulate value propositions.

●Manage daily operations of CRM Dynamics platform including maintenance processes, training, ad hoc reporting, bulk uploads, and data integrations.

●Sourced and qualified 70+ leads each month, contributing to $1.5M in sales.

●Achieved 105% of quota attainment in FY 2019.

●Manages all existing relationships with business contacts, in addition to coordinating all communication, follow-ups, engagement of resources, etc.

EDUCATION

Bloomsburg University - Bloomsburg, PA

Bachelor of Arts in Communications Studies May 2010

LICENSES & CERTIFICATIONS

Salesforce Professional Edition

Microsoft Dynamics 365

Power BI Premium

Improving Leadership Communications

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