JACQUELINE D. BURRELL

480-***-**** adubju@r.postjobfree.com

PROFESSIONAL OBJECTIVE

I’m a determined, positive professional seeking a position in the healthcare field where I can apply my healthcare knowledge, client communication, and medical administration skills.

EDUCATION

Brown Mackie College-Phoenix Phoenix, AZ

Associate of Science-Healthcare Administration 2010-2013 Related Coursework:

● Medical Terminology

● Medical Math and

Calculations

● Database Applications

● Professionalism and

Communication in Healthcare Setting

● Managing Health Care

Information

● Medical Ethics

● Computerized Diagnostic

Coding

PROFESSIONAL EXPERIENCE

Thunderbird Collections. Phoenix, AZ

Liaison/CSR/Collections August 2016 - November 2016

● Made outgoing calls and answered incoming calls

● Collected on commercial and non-commercial accounts

● Received payments in full. Setup payment arrangements and settle on accounts

● Pulled itemized statements from files and mailed to consumers

● Filed and printed necessary files. Discussed consumer’s intentions on accounts Transworld Systems Inc. Phoenix, AZ

Collector August 2014 - May 2015

● Communication with debtors by telephone

● Sending approved correspondence to attempt to bring resolution to unpaid account

● Providing thorough efficient and accurate account updates on computer files for each inbound and outbound call

● Demonstrating effective skip tracing techniques to locate debtor information

● Counseling on delinquent accounts to assist debtors in finding funds to meet debt obligations Head to Toe Therapy, Inc. Phoenix, AZ

Healthcare Administration Intern April 2013 - May 2013

● Scanned intake forms, insurance cards, referrals, prescriptions

● Verified patient Insurance benefits & eligibility, obtained necessary authorizations needed

● Obtained complete and accurate demographic and insurance information from patients put into ACCESS EMR

● Became familiar with the ICD-9CM and CPT codes used at the site

● Confidential reviewed patient financial information for accuracy

● Accurately scheduled patient appointments and entering data into the system Delivery Financial Services Scottsdale, AZ

Medical Collector/CSR October 2007 - July 2010

● Successfully collected on claims and set up payments to satisfy consumer debt

● Consistent follow-up on outstanding accounts by working collection reports and correspondence

● Appealed denied claims via mail and mailed out a series of letters

● Verified insurance information from patients to ensure proper reimbursement once received

● Efficiently handled incoming calls, and verified patient benefit eligibility Stillman Law Offices West Bloomfield, MI

Medical Collector/CSR September 2006 – January 2007

● Utilized skip tracing and pre-litigation department to locate customers

● Worked with client’s insurance companies and attorneys to settle claims

● Provided debtors with itemized statements billable through Medicaid

● Efficiently handled incoming calls, and verified patient benefit eligibility

● Consistent follow-up on outstanding accounts by working collection reports and correspondence Michigan Healthcare Southfield, MI

Medical Collector/CSR October 2001 - November 2005

● Collected on delinquent interstate medical accounts

● Set up payment arrangements for customers

● Appealed denied claims via mail, telephone or websites; sometimes utilizing 3-way calls to speak with insurance reps and consumers, regarding procedures, verified insurance from patients to ensure proper reimbursement

● Sent out letters of correspondence of dismissal of debt to the client

● Efficiently handled incoming calls, and verified patient benefit eligibility

● Consistent follow-up on outstanding accounts by working collection reports and correspondence

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