Service Representative Customer

Melissa Meier

Florence, KY ***** • 859-***-**** • ***************@*****.***

Professional Summary

Cheerful serving offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Fast-food Restaurant Server with outstanding skills in customer services and knowledge of healthy food practices. Expert in maintaining accuracy in high-traffic times with fantastic product memory. Known for handling numerous tables at once without error. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Outgoing [Job Title] with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Skills

Special Requests and Substitutions

Food and Beverage Service

Billing and Payment Processing

Customer Service and Rapport

Able to Lift 30 Pounds

Menu Memorization and Presentation

Warm and Friendly

Order Accuracy and Delivery

High-Volume Dining

Cash Register Operations

Computer Tracking

Safe Work Practices

Supply Restocking

Loss Prevention Strategies

Course Suggestions

Inventory Records

Production Standards

POS Inventory System Operation

Time Estimates

Meal Delivery

Heavy Machinery Operation

Work History

Restaurant Server, 02/2022 to Current

Texas Roadhouse – Florence, Kentucky

Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Greeted new customers, discussed specials and took drink orders. Kept server areas clean and stocked to increase efficiency while working tables. Stayed up-to-date on menu changes to help customers make food choices. Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Worked with POS system to place orders, manage bills and handle complimentary items. Explained menu items and suggested appropriate options for food allergy concerns. Used slow periods to restock supplies, ice, trays and delivery bags. Checked identification for minimum age for sale of alcoholic beverages. Customer Service Representative, 06/2010 to 03/2012 Bp Oil Co – Cincinnati, Ohio

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Collected customer feedback and made process changes to exceed customer satisfaction goals. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Communicated with vendors regarding backorder availability, future inventory and special orders.

Picker Packer, 04/2007 to 12/2010

Innotrac Inc. – Hebron, Kentucky

Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system. Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

Scanned packages and boxes and moved to loading dock for shipment. Took on extra hours and shifts during busy periods to meet tight shipping deadlines. Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.

Checked packing slips and other documentation to appropriately box items requested by clientele.

Checked inventory and selected products from specific locations based upon availability. Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins. Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.

Directed weekly product cycle counts and corrected errors in warehouse inventory system. Pulled orders quickly to maintain demanding productivity goals. Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.

Printed labels, packaged boxes and loaded into outbound containers. Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.

Education

GED: 06/2002

Mother of Mercy - Cincinnati, OH

Certifications

Certified cherry picker, Innotrac - 3 years

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