Carlos R. Mora

Carlos Mora

Mobile Phone: 774-***-****

Secondary Phone: 774-***-****

E-mail: adubiu@r.postjobfree.com

OBJECTIVE

To find a challenging and rewarding position as a technical contributor and/or programmer working for a company that works with current and cutting edge technologies.

WORK EXPERIENCE

EMC2 Corp/Dell MA

Computer Hardware/Computer Software

1 2011 - 2 2013

Sr Level 5 Support Engineer/Escalations Engineer

Handled customer escalations passed from Level 3 engineers. Worked problem to resolution for the customers. Worked closely with engineering to bring escalation to resolution. Developed tools to support engineers in problem solving. Maintained and added functionality to tools. Mentored lower level engineers and share knowledge with same level engineers.

ONStor, Inc Boston, MA

Computer Hardware

1 2005 - 1 2011

Sr Level 3 Support Engineer/ Escalations Engineer

Since I was handling the Support Engineer/Escalations Engineering position remotely, upper management decided they wanted a local Director, local to the corporate office. Therefore, left me to continue as a Level 3 Support Engineer/Escalations Engineer, Handling all facets of the support organization, from creating procedures, writing documentation, to handling customer calls from start to finish. Helped setup the level 1/2 support organization and managed them

Director Customer Service

11 2004 - 1 2005

ONStor, Inc World Wide

Computer Hardware

Original hire on position as Director of customer service.

I was originally hired on to the company as the Director of Customer Service. Since there was not enough product out in the field, I was placed in a Sr. Systems Engineering role. Once the customer base grew enough, I was moved to the original position. Since there were no engineers working, I was handling both the Director position as well as working as a Sr. Level 3 Support Engineer/Escalations Engineer.

Sr. Systems Engineer

3 2004 - 11 2004

ONStor, Inc Boston, MA

Computer Hardware

Worked as a Sr. Systems Engineer covering the US

Responsible for assisting in maintaining a customer base of hundreds of filer file servers in both the UNIX and CIFS environments and SAN to NAS gateway. Duties consisted of listening to the customers needs and presenting how the Network Appliance technologies fit into their environment. Maintain a good understanding of the competition and the industry. Performing demos and evaluations for the customers, assisting the Global Customer Support center in resolving issues at customer sites when they needed eyes and hands-on assistance. Maintaining a very good working knowledge of System Administration practices in both the UNIX and CIFS area, including a good understanding of networking technologies.

NFS, CIFS, SAN, NAS, scripting, SNMP,

Regional Systems Engineering Manager/Consulting Systems Engineer

4 1999 - 3 2004

Network Appliance, Inc Waltham, MA

Computer Hardware

Responsible for a great team of highly technical, professional Systems Engineers. Grew the team from 7 to 17. Worked on all aspects of the Systems Engineering responsibilities as well as performed management responsibilities,currently to 15 Systems Engineers covering the whole north east.

Sr. Systems Engineer

11 1994 - 3 1999

Auspex Systems, Inc Westborough, MA

Computer Hardware

Responsible for assisting in maintaining a customer base of hundreds of filer file servers in both the UNIX and CIFS environments. Duties consisted of listening to the customers needs and presenting how the Network Appliance technologies fit into their environment. Maintain a good understanding of the competition and the industry. Performing demos and evaluations for the customers, assisting the Global Customer Support center in resolving issues at customer sites when they needed eyes and hands-on assistance. Maintaining a very good working knowledge of System Administration practices in both the UNIX and CIFS area, including a good understanding of networking technologies.

Sr. Systems Administrator

4 1993 - 10 1994

BOSE CORPORATION Framingham, MA

Computer Software

Responsible for maintaining file servers and workstations for approximately 250 users. Performed site system security audit in preparation for connecting to the Internet. Setup a firewall system with monitoring software. Managed third party software, system security, system hardware/software installations, upgrades, backup management.

Systems Programmer

4 1992 - 9 1993

Intel Corporation Folsom, CA/Westford, MA

Computer Software

Responsible for maintaining file servers for approximately 400 workstations. Including disk allocation and management for projects, all phases of system administration, system installations, software installations, system upgrades, software upgrades, management responsibilities while management was on sabbatical. supervised 8 employees, conducted training on all phases of system administration as well as detailed training on the Auspex network server, trained Japanese counterpart and assisted in detail planning of their network reorganization, assist other administrators with resolving issues, and making myself available for technical consulting.

Technical Lead Customer Support Engineer

8 1990 - 3 1992

Auspex Systems, Inc. Mountain View, CA

Computer Software

Hired on as the first support engineer to assist in starting up the support organization. Setup a call tracking system to manage the entire customer base while a call tracking system was being identified and evaluated. Conducted interviews for hiring both Sales and Technical Support Engineers. Reviewed documentation, analyzed core files to identify reasons for crash, identified bugs, and conducted sustaining engineering functions. Assisted customers with network configurations and occasionally did installations of equipment. The primary job function was to handle the day-to-day customer questions and to determine whether the problem was hardware or software related.

Technical Lead Customer Support Engineer

2 1989 - 8 1990

Sun Microsystems, Inc Mountain View, CA

Computer Software

Responsible for providing approximately 30 of Sun's accounts with technical software support. Primary areas of concentration in networking and SunOS internals. Provide technical support and leadership to junior engineers in our group. Software support covers answering customer technical questions concerning system administration, networking, Sunview, SunOS internals, identifying bugs, suggesting workarounds, handled escalations of critical issues, crash dump analysis, provide technical expertise to the PAL engineers, handle critical accounts, beta documentation review for technical accuracy and content and handled phone screening and interviewing candidates for the PAL group.

Associate Programmer Analyst

3 1981 - 2 1989

State of California Sacramento, CA

Computer Software

Started as a student assistant data technician then switched to a computer operator until hired on full time as a programmer. Assigned to work as a project leader on the state wide Women, Infants and Children Nutritional Supplement System - participated in developing a highly complex set of programs to edit and update the master file. Reassigned to the office implementation team working with the Unisys personnel to install the Sperry 5000/90 UNIX systems -- acquired background in installation and administration; assisting with problem-solving in all phases of system administration. Participated in development of 'C' utilities and shell scripts required for the office production environment of which included an editor and an accounting system for the Data Entry Unit.

EDUCATION

NOTE: All Computer Science Requirements fulfilled, Still need 5 Electives to fulfill

my degree requirements.

Worcester State University Worsester, Worcester, MA 01602

Computer Science Major/Mathematics Minor

Sacramento City College Sacramento, Sacramento, CA

Computer Science Major/Mathematics Minor

Professional Career Development Institute Norcross, Gwinnett, GA

Currently working towards a Degree in Electronics.

Western Connecticut State College Danbury, Fairfield, CT

Computer Science Major/ Mathematics Minor

California State University of Sacramento Sacramento, Sacramento, CA

Computer Science Major/Mathematics Minor

Sacramento City College Sacramento, Sacramento, CA

Computer Science Major/ Mathematics Minor

SKILLS

Note: Keep in mind, At the time of employment these we my skill level

C Intermediate

Python Intermediate

Bash shell Expert

Python Intermediate

PHP Intermidiate

Perl Intermediate

MySQL Intermediate

Tk/Tcl Intermediate

BASIC Expert

COBOL Expert

IBM assembler Expert

DataOnTap OS Expert

UNIX Expert

Linux Expert

Solaris Expert

Windows/95/98/NT/XP/2000 Intermediate

Network Appliance serversi Expert

Auspex Netservers Expert

Sun Workstation/Servers Expert

PCs Expert

nfs Expert

TCP/IP Expert

HTML/CGI Expert

LANGUAGES

English

some Spanish

some sign language (ASL)

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