Vicky Powell

**** ***** ***** **** - ********, TX 76009

adubio@r.postjobfree.com - 682-***-****

Professional Summary

Versatile Project Coordinator known for successfully executing projects to accomplish pending deadlines. Enthusiastic problem solver and talented performer with superior communication, planning and decision-making skills. Organized and proactive as a Project Coordinator offering 3+ years of oil & gas industry experience. Committed to working closely with customers to manage expectations and cultivate lasting partnerships. Determined, reliable and dedicated to team success. Talented Project Coordinator focused on promoting team efficiency and adaptability with proactive cross-functional communication and meticulous attention to detail. Successful track record of accomplishing projects on time and within project constraints during the 3-year career. Driven Project Coordinator offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project coordinator with strengths in daily operations, workflow improvements and customer service.

WORK EXPERIENCE

Customer Service Representative November 2022 - Present

Americold Logistics – Mansfield, Texas

Respond to inquiries, processing orders and

Handling complaints in a prompt, courteous, and efficient manner.

Greeting visitors, telephone responses, scheduling

Various other clerical duties.

Resolve complaints from customers, vendors and / drivers

Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.

Reports customer feedback to management.

Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.

Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.

Assures proper invoicing of accounts by verifying computer-generated invoices.

Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors

Schedule loads as required.

Maintain updated reports to ensure all loads are empty and closed.

Resolve refused product, over, short and damaged (OS&D) orders.

Follow attendance policy, show up for work on time and ready to work assigned shift.

Perform other duties as required and assigned.

Safety Chairman January 27, 2022 – December 7, 2022

Conducted Monthly safety training for Safety Team

Proposed training and development programs and objectives.

Developed and maintained organizational safety communications to ensure employees have knowledge of facility safety policies

Conducts follow-up safety concerns evaluate and measure results.

View and evaluate Incidents

Works effectively as a team member with other members of management and the Safety Team

Onboarding – June 20, 2022 – September 25, 2022

Conduct New Hire Field Onboarding as it relates to Americold operations, policies, and procedures.

Ensure safety training paperwork is completed

Project Coordinator August 2017 – October 2020

WIKA Instruments LP – Mansfield, Texas

Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress

Provided direction on MRO projects and initiatives to other departments and management.

Planned and executed meetings and developed project documentation.

Kept projects on schedule by managing deadlines and adjust workflow as needed.

Gathered requirements for ongoing projects and organized details for management use.

Arranged meetings with department leaders to determine issues and deliver solutions to individualized problems and concerns.

Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments as needed.

Maintained project schedules by managing timelines and making proactive adjustments.

Communicated with management and team members to keep project on schedule and set ambitious but achievable goals.

Document Control Specialist - August 2015 – August 2017

WIKA Instruments LP – Mansfield, Texas

Planned and arranged meetings with external and internal personnel, enabling all parties to meet and discuss project documentation

Provided direction on documentation requirements to other departments and management.

Planned and executed meetings and developed project documentation.

Kept projects on schedule by managing documentation deadlines.

Gathered documentation requirements for ongoing projects and organized details for management use.

Arranged meetings with department leaders to determine all documentation issues and deliver solutions to individualized problems and concerns.

Reviewed and updated internal and external correspondence files and provided electronic notifications of information to maintain accurate records.

SKILLS

Scheduling

Presentation ability

Documentation and control

Policy and procedure modification

Data collection and analysis

Document Oversight

Schedule Management

Strategic Planning

Workflow planning

Kaizen participation

On-site first responder

DATA CLERK II

Core Laboratories INC /Owen Oil Tools – July 2011 to March 2015

Evaluated source documents to locate information needed for each data entry field.

Scanned documents and saved in database to keep records of essential organizational information.

Used Oracle enter over 1000 pieces of product components data over 4 years, maintaining 99% accuracy.

Reviewed and updated internal correspondence files and Oracles database information to maintain accurate records.

SKILLS

Presentation ability

Documentation and control

Data collection and analysis

Document Oversight

Work Order oversight

Data entry

Oracle database

ASSOCIATE TRAINER

Corning Cable Systems LLC – Keller, TX – April 2007 to May 2009

Conducted assessments of employee understanding and performance.

Assisted in monitoring trainee performance to identify gaps in training.

Always demonstrated correct procedures and compliance with standards.

Mentored employees during probationary period to answer questions and offer improvement strategies.

Accurately track job activities.

Identify and communicate to superiors concerning opportunities for curriculum enhancement.

Trained up to 10 new employees per month on procedures such as, fiber optic handling, time management and PPE.

Liaised between management and entry-level employees, facilitating smooth communication and successfully achieving weekly goals.

Trained and lead up to 20 people on the production line to meet daily and weekly goals.

SKILLS

Leadership ability

Documentation and control

Data collection and analysis

Document Oversight

Work Order oversight

Data entry

Safety / PPE training

On-site first responder

Inventory control

Production control

Software Skills

Database Software (Oracle, Axapta)

Data Entry Terminal (Mainframe Terminal)

Email Software (Outlook)

Internet Browser (Internet Explorer, Firefox)

Peripheral Devices (Scanners, Printers)

Personal Computers

Spreadsheet Software (Calc, Excel)

Word Processing Software (Word, WordPerfect)

EDUCATION

Cleburne High School Western Governors University

Graduate - May 31, 1986 Bachelor of Science, Business Management

Current student

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