Hannah Walker

Hannah Walker

Leesburg, GA *****

adubib@r.postjobfree.com

+1-229-***-****

I have a lot of experience with customer service as well as phone etiquette. I enjoy working with customers and assisting them with anything that they may need to better their experience and I am also very familiar with medical terminology because I went to college for Radiology and worked at an answering service to help patients with their medical needs and concerns. I always try to make the customers I work with feel comfortable and appreciated while having a professional attitude. Authorized to work in the US for any employer

Work Experience

Call Center Agent

Southern Answering Service - Albany, GA

October 2020 to Present

I answer the phone to assist patients with any medical concerns or needs that they may have. It is important to speak with a professional voice and always be empathetic to callers/knowing phone etiquette. I speak with Doctors from all over multiple times through out the day and patients. I also assist several other companies such as dental offices, towing companies, law firms, hospitals/doctors offices etc. I work off of two computer screens at a time so I am very familiar with switching screens if needed and doing code calls.

Part Time Employee

Chuck e cheese - Albany, GA

June 2021

I worked as a cashier and hosted birthday parties for young children. I hosted parties for up to 30 people at a time so I do work well under pressure and I know how to handle a lot of different situations going around in my surroundings. I enjoy working with people face-to-face and being able to assist them, I genuinely enjoy just helping. I also had to carry multiple things at once and lift heavy boxes to put products away so I am familiar with lifting packages and climbing ladders as well. Education

Some college in Radiology

Albany State University - Albany, GA

August 2020 to Present

High school or equivalent

Lee County High School - Leesburg, GA

2020

Skills

• Cleaning Experience (1 year)

• Customer Service (2 years)

• Computer Skills (1 year)

• Phone Etiquette (Less than 1 year)

• Typing (Less than 1 year)

• Medical Terminology (1 year)

• Microsoft Word (1 year)

• English (10+ years)

• Customer service (2 years)

• HIPAA (Less than 1 year)

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