Donna G. McQueen

P O Box ****

Laurinburg NC ****2 (mailing)

***-*- ******* *** ** Laurinburg NC (physical)

Home Phone 910-***-****

Email: adubi5@r.postjobfree.com

OBJECTIVE:

Utilize my administrative and managerial skills to implement initiatives that increase revenue and improve operating results of various business units.

Successfully motivate and coordinate others to contribute to business unit and to take given resources such as people, money, machines, and materials--and orchestrate them into production.

Promote customer service and continuous improvement with a team concept.

To look beyond the realm of expectations, raise the bar, by systematically looking for ways to improve products and services and to measure performance frequently all with in a team environment.

SUMMARY STRENGTHS:

Company oriented with managerial and quality leadership with 15 years experience accordingly:

Selecting and recruiting individuals for available positions.

Provide safe working conditions by developing and implementation of company policies.

Implementing policy and procedures. Setting budgets and goals for individual managers to reach.

Controlling cost, and inventories.

• File accurately

• Purchasing and SAP/SRM & Read/Soft

WORK HISTORY:

Graphic Packaging International Inc. Lumberton NC 2007- present

Executive Administrative Assistant to plant manager

Make travel arrangements for all managers

Handle customer complaints

Accounts Payable/Accounts Receivable

Switch Board

SAP/SRM & Read/soft Accounting Systems.

Cost Savings implementation

Create forms for all departments

Maintain all flat screens with PP Presentations and charts

Process Payroll/ADP

Settle all outstanding invoices

Worsley Companies Wilmington, NC 1993- 2007

District Manager/Supervisor

Responsible for multi-unit operations (9 to 12) units including but not limited to:

Marketing and merchandising.

Security and accountability of company assets.

ATM Audits and ATM loads

Recruiting and termination process.

Control of turnover.

H/R issues (human resources experience with generalist and recruitment experience).

Excellent interpersonal skills, and strong understanding of customer service

Ability to make sound decisions and identify internal or external resources to make those decisions.

Reputation for being a people magnet, well respected, people like working with me

Quarterly budgets and goals to reach those budgets

P & L Statements (Accounting and Financial)

Net profits in my district always meet goal / budget

Consistently high percentage sales growth wherever assigned.

Administrative detail and follow through

Organization and planning skills

Leading and supervision skills

Consistently selected to motivate management staff at company wide meetings

Human Relation skills very strong, exceptional people skills

Other specific task as assigned by the Division Director

Additionally served as Assistant Division Director for a period of time responsible for 36 locations

The Pantry Inc. Sanford, NC 1994-2000

District Manager/Supervisor 1998-2000

Store Manager 1994-1998

Responsible for multi-unit operations (12 – 14) units including but not limited to:

Marketing and merchandising.

Security and accountability of company assets.

Recruiting and termination process.

Quarterly budgets, and goals to reach those budgets

P & L Statements (Accounting and Financial)

Administrative detail and follow through

Organization and planning skills

Other specific task as assigned by the Division Director

Sara Lee Knit Maxton, NC 1978-1993

Supervisor/Facilitator- Quality Control Dept.

Timely and accurately complete daily and weekly reports that were essential in the operations of a manufacturing / production plant.

Reports included: Daily production goals / results; Quality Control goals / results; Waste reports; Time & Attendance reconciliation

Hands-on experience with all HR functions

Started up second shift production from ground up that consisted of 100 employees. Responsible for the recruiting, hiring, training and scheduling for all second shift activities in addition to being responsible to ensure the safety of those employees.

Ensured the quality and quantity of the product by following customer specifications, by means of Methodology Improvement Quality, Total Quality Methods, Statistical Process Control

Set production goals and assist teams in meeting those goals.

Shipping/Receiving of product

Generated payroll

EDUCATION:

Robeson Community College, Lumberton, NC 1997

Associates Degree

Business Administration

AIU

Bachelor’s Degree

Business Management with Concentration in HR- 2011

COMPUTER SKILLS:

Microsoft Works, Excel, Microsoft Office, Microsoft Outlook.

Windows 3.1 and Windows 95

TQM-SPC-Lean Events

SAP & SRM (accounting software)

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