Insurance Underwriter Control Supervisor

Susan Koncz

912-***-**** ***********@*****.*** **45 N Gross Rd, Apt 3-A Kingsland GA

31548

CAREER OBJECTIVE

Manager with 2-year background in employee management, hiring, training and benefits. Highly detail-oriented and organized. With 15+ years of Customer Service Experience.

PROFESSIONAL EXPERIENCE

Fiserv Omaha Ne March, 2022- Current

Credit Card Processor Helped card holders with accounts and processed payments for different financial institutions.

Answered and notated telephone calls with customers as well as resolved issues following a standard guide for operating procedures

Responsible for tracking card holder complaints. Mutual Of Omaha, Omaha, NE August,2021-December,2021 Health insurance underwriter

Reviewed applications for Medicare supplemental insurance

Contacted applicant and conducted health interviews

Forwarded notes threw the system to Sr. underwriters so they could make determinations.

Nelnet, Lincoln, NE May,2020-July,2021

Unemployment insurance adjudicator

reviewed unemployment claims

Contacted both claimant and employer to gather information regarding each individual claim.

Made determinations on weather a claimant was eligible for unemployment or not. A-S Medications, Fremont, NE March, 2019 –May, 2019 Quality Control Supervisor

Inspected repackaged medications in a timely manner making sure they were properly sealed and that any issues were resolved before releasing it from quality.

Scanned batch records and entered batches into Alpha when they had been released from quality.

Communicated and worked well with the production manager to achieve company goals in production while also producing a safe product. Concentrix, Fremont, NE February 2014 –February 2019 Technical Support Tier 2 Advisor

Resolved customer complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer situations.

Processed an average of 30 inbound and outbound technical support calls per shift. Researched, resolved and followed up on customer issues.

Trained new employees and explained protocols clearly and efficiently. RAILCREW XPRESS,Lenexa, KS May 2010 –January 2014

Area Manager

Responsible for Hiring and Discipline of Employees at multiple locations.

Responsible for submitting payroll and correcting payroll issues.

Responsible for monthly safety meetings.

Responsible for accident reporting and making sure any accidents were well documented.

Responsible to make sure that on time performance goals were met and exceeded EDUCATION

Bachelor of Arts in Sociology and Business Administration, MIDLAND LUTHERAN COLLAGE, Fremont, NE June 2007

Contact this candidate