Nikki Price

Phone: 202-***-**** Email: adubhj@r.postjobfree.com

Address: Washington, DC 20019

Profile Summary

Resourceful, visionary and dedicated Investigator and researcher with extensive experience in utilizing various investigative tools and databases to extract information and documents in order to determine the root cause of the problem. Adept at maintaining data integrity in compliance with established standards and developing accurate data-gathering procedures and policies. Possesses flawless communication and interpersonal skills to build sustainable relationships with clients, team members and company stakeholders.

Relevant Skills Highlight

●Patients data analysis

●Data gathering

●Investigative method development

●Case management

●Treatment plans development

●Effective communication

●Problem & conflict resolution

●Strategic planning

●Customer service

●Time management

●Report writing & documentation

Cross-functional collaboration

Core Competencies

●Creating and maintaining patient medical records in compliance with local, state and federal government policies.

●Developing procedures for keeping patient data confidential and recommending areas that need improvement.

●Establishing and maintaining effective working relationships with various teams and customers.

●Gathering and analyzing information from various sources and making conclusions about its completeness and validity.

●Working closely with data processing teams to ensure that requirements are accurately translated into solutions.

Professional Work Experience

Investigator Department of Human Services – Washington, DC Jan 2015 – Present

Duties:

●Develop innovative research strategies in order to gather information from multiple sources and presented results to the department decision-makers.

●Implement quality planning and organization to investigate several cases efficiently and accurately.

●Led the process of reviewing reports and all incredulous transactions and exposing their potential mischievous activity.

●Maintain and cultivate 100% flawless, courteous, and effective working relationships with all stakeholders and team members.

●Prepare 100% comprehensive reports of each investigation and communicated with management regarding newly detected fraudulent activities.

●Respond to 70% of customers' issues and escalate complex issues to the appropriate authorities for resolution.

Social Service Representative Department of Human Services – Washington, DC Aug 2005 – Jan 2015

Duties:

●Analyzed and evaluated information for generating reports to determine applicants’ needs.

●Conducted applicant interviews and interpret policies and procedures applicable to the various programs for beneficiary assistance.

●Documented applicant interviews and determine their status by researching case information in the Automated Client Eligibility Determination System.

●Provided information to the applicant regarding social service programs and other available financial assistance programs.

Community Support Specialist Anchor Mental Health – Washington, DC Sept 2001 – Aug 2005

Duties:

●Assisted over 150 patients to receive appropriate and high-quality care with 100% good results.

●Collaborated with physicians to evaluate treatment plans against individual goals and healthcare standards.

●Coordinated treatment team meetings and executed implementation of service plans as needed.

●Supported clients in developing goals and social skills, improving individual wellness and productivity.

●Worked closely with clinicians and other providers regarding treatment plans and strategies for crisis interventions.

Education

Bachelor of Science in Rehabilitation Services

●University of Maryland Eastern Shore – Princess Anne, MD May 2000

Organizational Skills

●Ability to demonstrate flexibility in a dynamic, fast-paced, and challenging work environment.

●Ability to work collaboratively with various team and stakeholders to provide scalable solutions that increase productivity.

●Outstanding communication skills (written and verbal) to communicate effectively.

●Great attention to detail and incredible ability to establish facts, define problems and provide solutions.

●Sound analytical skills, organizational and problem, and conflict resolution skills.

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