Cinnamon Russell-Hayes

Contact

***** ***** ***** *******, ** 48221

313-***-****

adubgn@r.postjobfree.com

Objective

To resolve problems in a creative and effective manner in a challenging position.

Education

Highland Park Community Highschool Highland Park, MI 48203 GPA 3.2 General course studies.

Experience

March 2020-August 2022

Title Coordinator • Coordinator • Rocket Mortgage

Collected purchase funds and verified confirmed lienholder payoff before processing title.

Input date for claims processing

Maintained regular communications with clients to discuss and resolve issues.

Examined deeds, deeds of trust, liens, judgments and easements.

Performed title searches, ordered reports and obtained clearance documents.

Analyzed chain of title and prepared reports outlining title-related matters.

Processed and maintained title files, implementing security measures to protect data.

Collected, organized and logged paperwork from field to coordinate efficient closings.

Verified and examined 450 titles per week. Reported on discovered encumbrances and outlined required corrective actions to clear titles.

Determined realistic closing dates and scheduled proceedings. Supported title office administrative operations and helped obtain missing clearances, financial documentation and correspondence.

Shared findings with attorneys or client representatives with detailed reports.

Notified Closing agent/Escrow officer of possible delays and issues via oral communication.

February 2019-March 2020

Pharmacy Technician • Pharmacy Technician • Script Guide Rx

Worked with insurance companies to process claims, resolve problems and obtain payments.

Entered and processed patient prescriptions in company system.

Evaluated customer needs and proposed specific benefits options.

Reduced health care costs by supporting insurance programs that offered low annual rates.

Conducted scheduled audits of benefit plans and SLAs in order to identify areas in need of improvement.

Developed recommendations for improvement of organization's personnel policies and practices.

Performed phone interviews.

January 2006-Feburary 2019

Supervisor • Call Center Supervisor • 4D Pharmacy Management/Magellan Health

Resolved customer complaints and adjusted policies to meet changing needs.

Established and enforced clear goals to keep employees working collaboratively.

Provided ongoing training to address staff needs.

Reviewing claims in ad during the adjudication process

Complied with company policies, objectives and communication goals.

Identified and corrected performance and personnel issues to reduce impact to business operations.

Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Monitored employee productivity to provide constructive feedback and coaching.

Coordinated employee schedules according to shift changes and availability.

Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.

Hired team members and trained in collaborative team environment

Key Skills

Excellent research abilities

Report preparation

Critical Thinking

Title Examination

Relationship Building

Communication

Through my work experience and education, I have developed strong communication skills, and I'm able to clearly convey points to different audiences. I'm also a good listener which aids in my ability to intimately understand a situation and prepare an appropriate response. As well as an active listener with the strong ability to give and receive feedback

Leadership

Leadership is about collaboration and inspiring others to do their best work. I aim to be direct and collaborate with my team members by encouraging, leading by example, and making sure they know we are ONE!

References

[Available upon request.]

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