AFOLAKE ONIFADE

506-***-****

adubf6@r.postjobfree.com New Brunswick, Canada

CAREER PROFILE:

A self-starter and an unusual individual that will do whatever it takes to get the job done. Consistently involved in overall self-development and always ready to explain and impart what she enjoys doing. An all-round person with interest in anything, extremely passionate and interested in helping others as the situation can take, and never afraid of new grounds but enjoys participation, learning from every bit of the moment; with keen and undiluted eagle-eye observation. Professional Warehouse Lead with 5 years’ experience in inventory management, PR, and PO creation. Performance-driven, dynamic and talented professional with top notch skills and well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in any way possible to build solutions that enhance loyalty, promote retention and support revenue objectives.

SKILLS

Warehouse Management

Inventory Management

Customer service

Procurement and Planning

Problem Resolution

Relationship Building

Communication skills

Team Collaboration

Microsoft Office

Time Management

Supply Chain

PROFESSIONAL EXPERIENCE

Raw Material Officer/Customer Service Representative December 2017 – October 2022 Coca-cola Hellenic Bottling Company, Nigeria

• Interfacing with customers and understanding customers’ needs and providing right advice and solutions to deliver a legendary customer experience every time.

• Maintained accurate and current customer account data with manual forms processing and digital information update

• Enhanced customer satisfaction ratings by effectively resolving issues

• Coordinated logistic and verified equipment shipment pricing and availability.

• Documented conversations with customers to track request, problems and solutions

• Responded to customer needs through competent customer service and prompt problem solving

• Described products highlights and benefits to help guide purchasing decisions

• Keeping record of incoming inquiries and be able to respond

• Documented customer inquiries and feedback, including service delivery suggestions in company database

• Processing orders, forms, applications or requests

• Providing feedback to other department to help improve sales, marketing and business

• Monitoring of inbound and outbound deliveries

• Managing Retail staff and temporary employees

• Planning, directing, and evaluating operations

• Creating and managing team schedules

• Oversee warehouse stock levels and replenishes stock

• Managing fuel dispense

• Supervising End of the Month Inventory Count

• Ensuring GWP/GHK practices conform to policies and regulations

• Preparing and issuance of Purchase Orders

• Monitoring supplier performance and resolve issues

• Evaluating supplier quality standards and establish trusted relationships

• Maintaining updated records of order, suppliers and customer

• Tracking orders to ensure timely deliveries from suppliers

• Requesting quotes and negotiating purchase terms and conditions

• Issuing SES/GRN/Waybill to vendors

• Initiating corrective actions.

Syrup Mixer September 2015 – December 2017

Coca-cola Hellenic Bottling Company, Nigeria

• Grade raw materials or finished products

• Carry out incoming inspection on sugar, beverage base and concentrate and ensure any ingredients that does not meet TCCC specifications is rejected

• Carry out routine tests for product specifications like Brix value

• Ensure that the volume of the simple and final syrups is constantly checked for accuracy

• Ensure that all syrup tests: Brix, taste, appearance, flock potential and volume are correctly formed and at the right frequency as stated in the SOP/Work aid/Work instruction

• Take sample of products at various stages of production (initial brix to final Brix)

• Conduct sensory analysis on raw materials and finished goods

• Monitor all the sugar dumpers while carrying out their duties

• Ensure good housekeeping status of all the equipment and environment associated with the simple and final syrup rooms

• Ensure the manufacturing of final syrup is in strict compliance with standards

• Monitor control points, PRPs and OPRPs in syrup manufacture process to prevent food safety related hazards

• Monitor the stock of final syrup and update management

• Ensure the compliance to good manufacturing practice, food safety practice, good environmental, Occupational Health and Safety practices in all line activities.

• Achieved water use ratio of 3.26, achieved Solid Waste ratio of 21.10, Solid Waste Recycled of 89.56%, Zero lost time work related injury

• Ensure all syrup tanks are sanitized before and after mixing. Quality System Specialist/Customer Service Specialist Dec 2014 – Sept 2015 Nestle Nigeria Plc, Ogun, Nigeria

• Creating and Maintaining Vendor Quality Information Records.

• Vendor Major Allergen Declaration Monitoring.

• Handling of Raw and Packaging materials rejection.

• Vendor Assessment Management Report on SAP.

• Assisting in Vendor Auditing.

• Keeping customer and system account information accurate and current to support timely resolutions for all concerns.

• Provided high level of quality control, eliminating downtime to maximize revenue

• Delivered fast, friendly and knowledgeable service for routine questions and service complaint

• Researched resolutions, contacted necessary departments and responded back to customers via phone and mails.

• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisors.

• Verification of Halal certificate of Vendors.

Quality Technician July 2010 – June 2011

Nestle Nigeria Plc, Ogun, Nigeria

• Ensuring and Monitoring Good Manufacturing Practice (GMP).

• Rework handling and Monitoring of products

• Ensuring the timely consumption of released rework.

• Follow-up of Champions to ensure attendance in meetings for continuous improvement.

• Co-ordination/Monitoring of Shift Hand Over of Staff for smooth operation Industrial Trainee May – November 2008

Coca-cola Hellenic Bottling Company, Nigeria

• (Physico-Chemical analysis of water; total hardness, Turbidity, Iron Content, Chlorine test.

• Mixing of Syrup.

• On-line quality analysis of finished products; Product pH, brix content, Product volume, Code legibility, Fill height test, Carbonation.

• Microbiological analysis of raw-materials and finished Products EDUCATION

• University of Ilorin, Ilorin,Nigeria 2012 – 2014 Biochemistry (M.Sc.)

• Ladoke Akintola University of Technology 2005 – 2009 Biochemistry (B.Tech.)

• Yaba College of Technology, Yaba, Lagos 2003 – 2005 Science Laboratory Technology (O.N.D)

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