OBJECTIVE

Diligent and energetic customer service professional with experience in a fast-pace environment, seeking an opportunity in a team-oriented company.

QUALIFICATION SKILLS

5+ years providing excellent customer service

Strong communication skills

ability to work independently with minimal supervision and be an effective team member

Ability to work under pressure & passionate

Facilitator

Active Listening

Ability to remain calm in stressful situations

Situational awareness

Cash Handling

Conflict resolution

Microsoft (Outlook, Excel, PowerPoint, Word)

Organization

Prioritizing

Attention-to-detail

Multitasking

Time management

Attentiveness

WORK EXPERIENCE

Hostess & Expeditor, Nantucket Grill and Bar, Durham/ Raleigh NC 05/2016 – 08/2022

Greeted guests and created a pleasant experience upon entering the restaurant

Booked and organized reservations and plan seating arrangements

Assisted management with securing private reservations

Trained new hires on the appropriate rules and Front of House (FOH) operations

Responded to customers’ needs, concerns, and feedback to improve guests experience and ensure future patronage

Communicated orders with kitchen staff and FOH staff to ensure proper food service

Team player; assisted staff with food delivery and proper distribution to expedite serve

Assembled and delivered food to catering venue at scheduled time

Coordinated catering setup and food service stations ensuring venue/guests satisfaction

Maintained composure in a fast-paced environment while staying exceptionally organized and coordinated by multi-tasking the many responsibilities that needed completion

Handled customer complaints by using a sincere and personable approach while always showing strong customer service skills

Verified accuracy of transactions/orders and processed cash, credit card, and gift card payments.

Bartender & Server, Nantucket Grill and Bar, Durham/ Raleigh NC 05/2016 – 08/2022

Greeted patrons and took food and beverage orders

Cleaned bar, stocked bar with alcohol, mixers and garnishes

Demonstrated ability to keep the bar organized, stocked and clean

Monitored cash registers and collected payments for drinks and food

Maintained all sanitation procedures and food safety guidelines

Mentored new servers by providing information on the restaurant’s history and business aspects; also helped with menu memorization

EDUCATION

High School Diploma

Wakefield High School - Raleigh, NC

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