Lakesha M. Scott

*** * * ******

North Little Rock, AR 72116

501-***-**** Cell

adubem@r.postjobfree.com

Dear Hiring Manager,

My experience in the insurance/customer service industry has taught me how to meet and exceed each customer’s expectations with service that sells! I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. I am interested in a position with your company. My resume is enclosed for your review. Given my related experiences and excellent capabilities. I would appreciate your consideration for this job opening.

It would be a pleasure to interview with you and I look forward to hearing from you soon.

Sincerely,

Lakesha M. Scott

LAKESHA M. SCOTT

324 W L Avenue North Little Rock, AR 72116 adubem@r.postjobfree.com Cell 501-***-****

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with over ten years of experience in account management, payment processing, and call-center operations within the collection, billing, and tax service industries.

• Talent for identifying customer needs and presenting appropriate company product and service offerings.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

• Expertise in resolving escalated customer service issues.

• Secured numerous company achievements for delivery of exceptional customer service.

• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook)

PROFESSIONAL EXPERIENCE

Gainwell Technologies - Conway, AR

Remote Provider Enrollment Specialist -- Medicaid (2021- 2022) 2021- July 2022

● Medicaid Provider Enrollment and Credentialing.

● Assist providers in completing the appropriate applications and forms.

● Medicaid Revalidation.

● Handled inbound calls from Providers.

Ttec/United Health Care - Sherwood, AR

Remote Licensed Healthcare Sales Agent ISRII (2018- 2021) 2018- March 2021

● Explain features, advantages, and disadvantages of various policies to promote the sale of insurance plans.

● Interview prospective clients to get data about their financial resources and discuss existing coverage.

● Analyze clients’ current insurance policies and suggest additions or changes.

● Sell policies that cover the costs of medical care and assisted-living services in old age.

● Handled on average 60 to 75 inbound calls per day.

…Continued…

LAKESHA M. SCOTT

Page 3 of 3

Broad-Path/Florida Blue- Tucson, AZ 2019 - December 2019 Remote Benefit Enrollment Specialist (2019 to December 2019) Ensure integrity of the enrollment process in a fast-paced, high-volume call operation. This position registers inbound referrals, verifies insurance coverage, initiates problem resolution answers incoming calls.

● Determine patient coverage level with the insurance company

● Enter all enrollment information.

● Utilize account notes to detail communications

● Review enrollments to screen for medical necessity

● Answer patient and facility calls

● Act as a liaison within Company to resolve enrollment issues

● Maintains the strictest confidentiality and adheres to all HIPAA guidelines and regulations Sykes @ Home/Alpine Access – Denver, CO 2015 - August 2018 Remote Customer Service Rep (2015 to August 2018)

• Respond to customer requests via phone.

• Provide excellent customer service to all customers.

• Excellent communication skills; oral and written.

• Internal motivation - Provide excellent work without the need for supervision. EDUCATION AND TRAINING

Little Rock Central High School Graduate 1992- Little Rock, AR Pulaski Technical College – North Little Rock, AR

Philander Smith College – Little Rock, AR

Licensed Insurance Agent

Accident, and Health or Sickness

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