Data Entry Call Center

Albert Gonzales

Healthcare Professional with Leadership Experience

956-***-****, *************@*****.***

*** ******* ***, *** *, Rancho Viejo, Tx, 78575

www.linkedin.com/AlbertGonzales

References

Steve C. Hoelscher, COO/ECO

2013-2014

Valley Regional Medical Center

“Albert was the Director of Therapy Services (RT,OT,PT,SLP,EEG,EKG & Cardiac Ultrasound) for Valley Regional Medical Center. Albert did a very good job in the management of these services. He was well respected by his staff, the hospital management team, and the physicians. He was conscientious toward his duties and responsibilities and a hard worker. When I gave Albert a job I could count on him getting it done timely. Albert always conducted himself in a professional manner.”

Dr. Shirley Wells, D.Ph., OTR

Professor Department Chair of Occupational Therapy UTPA

“Creativity, individuality and hard work are the style of this individual that make him shine. He brings all of his energy, enthusiasm and commitment to every task. Albert is an

exceptional occupational therapist and administrator who will serve your facility well. I fully

recommend him for your Rehabilitation Director.

Responsibilities.”

I would like to attain a position as a call center customer service representative, and work alongside team members in order to meet facility goals and objectives.

HOW I CAN ADD VALUE

I come with important skills and experience in order to meet the work demand for a call center customer service representative for example: healthcare experience (25+ years), occupational therapist, respiratory therapist, high school educator (Health Science Technology, Medical Terminology 3 years), data entry experience, staff scheduling, healthcare management experience (9 yrs.), marketing experience (medical equipment & sleep lab center), self-motivated, patient, ancillary champion for customer service (25+ years), committed to the company’s mission and vision, positive team player, leadership training as well as human resources training, respectful, sincere, active listener, professional, integrity with every task, detail oriented, experience with department metrics reporting to administration, computer literate PC/MSoft Office, passionate with work duties, proven ability to attain a targeted goal, excellent verbal/written communication skills and organizations skills, and experience with research and research assistant (data entry, statistics & analysis).

.

WHERE I’VE BEEN

Kids First Stepps

July 2021

Temporary Coverage Contract

Treating Therapist

•Provided occupational therapy treatment interventions in home and clinic to the pediatric community.

Excell Therapeutics

8/2020-10/2020

Temporary Coverage Contract

Evaluating Therapist

•Provided occupational therapy evaluations / re-evaluations in home with the adult and geriatric community.

Retama Manor Corpus Christi North & Alice

4/2019-07/2019

Evaluating Therapist

Treating Therapist

•Provided occupational therapy evaluations / re-evaluations, treatment interventions in a skilled nursing and rehab facility to the adult and geriatric community.

Education

•Master of Science in Occupational Therapy

University of Texas at Pan American 2010-2012

•Bachelor of Applied Technology of Health Sciences

Technology

University of Texas at Brownsville 2002-2004

MSOT

B.A.T.

Applied Associates in Respiratory Care

Texas Southmost College

1996-1998

A.A.R.C.

Contact this candidate