Alana L. Wiggins-Scott

**** ****** ***** *****

Stockton, CA 95209

209-***-**** (Cell)

adubco@r.postjobfree.com

Work Experience

Best Buy 2300 2998 Alvarado St Suite H, San Leoandro, CA 95304

Logistics Coordinator 9/2016 - present

Perform daily start up meetings, including discussing safety topics, support Supervisor in daily communications, escalations, coaching of employees, supervise job duties and responsibilities of team members, policy violations, monitoring the labor and staffing, teaching proper SOP procedures on the Best Buy, Red Prairie, Fms and Secure CRT systems, report system and hardware malfunctions, being the main contact for employees, overseeing HD, Shuttle, Recycling and WCS functions and procedures, researching and resolving problem pieces in the problem area, lead on claims for HD returns, conduct daily audits, monitoring and following up on employee engagement.

Best Buy/Pacific Sales 2300 Chabot Ct. Tracy, CA 95304

Warehouse Clerical Support for Best Buy / Pacific Sales 8/14-9/2016

Pacific Sales & Best Buy receiving; pacific sales billing & adjustments; processing pacific sales & best buy manuals; follow up with manifest to investigate if product has been delivered; research product that is not in; process will calls for pacific sales & best buy; investigate problems on Open Order Report; process & release pac west; process & release BestBuy for Biz; process shuttles to stores; process delivery line search; process & create GNFR orders (ETK); in the past, Receive calls from customers and Pacific Sales store personnel in regards to merchandise, inventory questions, delivery dates, and time frames of deliveries. Offered satisfactory solutions to customer’s complaints and concerns with deliveries and damaged items. Completed truck routing for next day deliveries, and ran appropriate reports. Wave HD for Best Buy; processed no picks to generate new merchandise to be sent; print manifest; process shuttle escalations; processed daily truck check in’s.

Aerotek Employ Agency 5330 Pirrone rd suite 301 salida,ca 95368,

Customer Service Representative for Best Buy / Pacific Sales 3/14-8/2014

Receive calls from customers and Pacific Sales store personnel in regards to merchandise, inventory questions, delivery dates, and time frames of deliveries. Offered satisfactory solutions to customer’s complaints and concerns with deliveries and damaged items. Completed truck routing for next day deliveries, and ran appropriate reports.

IHSS In Home Support Services 9/08 - 2/17. In Home Support Worker (24 S. Hunter St. Suite 5 Stockton, ca 95202

General appointment setting, process bills, routine maintenance to home, transport to medical appointments, supervision of aging elderly adults, food preparation, administered medications, and general medical needs

San Joaquin County District Attorney's Office/Victims-of-crimes 4/08-7/09 Office Assistant II (24 s. Hunter st. Suite 106 Stockton, ca 95201 Stockton, CA General office support, review and record new incoming applications; request crime reports; prep documents for scanning, process medical bills and treatment plans, open new cases and enter into the personal data CARES system, request felon checks, process medical billing, call/mail medical providers, requesting proper bills; request and process w-9's for new providers, pick up, open, process, sort/distribute mail, send follow up correspondence information to provider or claimant.

Customer Service Representative 11/99 – 10/05

Underground Service Alert (4090 Nelson Ave Suite A Concord Ca 94520

Received call from customers whom are digging, provided information mapping using latitude and longitude, mileages, footages, directions, and extending work site dates. Prepared and submitted weekly and monthly reports on damaged utility lines.

Customer Service/Authorizer 10/98 – 11/99

Old Republic Home Warranty (P.O. Box 5017 San Ramon,Ca 94583-0917

From call center environment, received incoming calls from technicians regarding plumbing problems. Inputted all information from technicians, authorized the call depending on warranty plan and historical information. Resolved disputes between homeowners and technicians.

Supervisor/Team leader 11/94 – 5/98

Federal Express Corporation (1 Sally Ride Way Oakland, Ca 94621

Responsible for recruiting, training and delegating work to employees. Managed data entry and spreadsheet layouts, aircraft departures, and closing reports using Federal Express' computer system. Worked on Memphis bound flights and trucks.

CERTIFICATIONS

Medical Office Assistant Certification – San Joaquin Delta College (Award in 12/07)

Office Assistant Certification _ San Joaquin Delta College (Award in 12/07)

Word Processing Specialist Training