Material Handler Customer Service

CAROL BROWN

**********@*****.*** 302-***-**** Wilmington, DE 19801

Summary

Responsible and reliable laborer proficient in problem solving and customer care. Passionate and motivated with a drive for excellence. 20+ years in customer service and management positions. Proactive Load Planner offering 15 years of experience in Manufacturing industry. Well-versed in compliance standards and proficient in safety auditing and oversight. Highly skilled in developing load plans that work for both drivers and customers.

Skills

Problem resolution

People skills

Supervision

Reliable and trustworthy

Administration and management

Active listening

Customer and personal service

Coordination

Active Learning

Judgment and decision-making

Time management

Computers and electronics

Clerical

Instructing and troubleshooting

Experience

Creations of Elegance Wilmington, DE

Event Planner/Designer

03/2021 - Present

Planning events such as Weddings, Birthday Parties, Anniversary celebrations, Vow renewals, Baby Showers, Holiday parties, etc.

Consulting with vendors

Designing and Creating Floral designs and decorations

Designing invitations and programs

Setting up Venues for Parties and Events

Negotiating terms of contracts.

Managing all staff required for events.

Assisting in clean up

Zenith Home Corp New Castle, DE

Load Planner - Shipping

08/2008 - 03/2021

Planned, scheduled and dispatched loads efficiently to maintain customer compliance.

Contacted carrier representatives and customers to plan or to issue instructions for shipping of orders.

Determined shipping methods, routes or rates for orders to be shipped.

Printed and distributed orders to department for picking and processing.

Built shipments for customers based on both their and Zenith's requirements.

Printed customers bill of ladings, Customs invoices and other shipping documents.

Made daily Shipping schedule.

Signed drivers in and out with proper documentation.

Insured Freight was being loaded onto correct containers and had correct paperwork.

Submitted orders for routing to be shipped to customers.

Zenith Home Corp New Castle, DE

Shipping Dispatcher

04/2007 - 08/2008

Prepared and processed shipping documents, including work and shipping orders, route materials and bills of ladings.

Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.

Conferred with customers and/or supervising Personnel to address questions, problems and/or request for service.

Check drivers in and out.

Zenith Home Corp New Castle, DE

Material Handler

04/2006 - 04/2007

Attached documents such as PO receipts, packing slips and bill of lading to outbound shipments.

Loaded completed orders on pallets according to delivery numbers.

Issued or distributed materials, products, parts and/or supplies to customers and/or co-workers based on information from incoming orders.

Operated equipment to fulfill orders.

Examined and inspected stock items for wear and defects, reporting any damage to supervisors.

Stage freight in designated shipping lanes for distribution to customers.

J&J Staffing Newark, DE

Office Clerk, General

08/2005 - 04/2006

Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.

Operated Office Machines such as photocopier, scanners, facsimile machines, voice mail systems and personal computers.

Hope Community Outreach Victoria, VA

Outreach Worker

06/2004 - 08/2005

Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.

Maintained updated client records with plans, notes, appropriate forms and related information.

Contacted clients in person, by phone or in writing to ensure they had completed required or recommended actions.

Distributed Flyers, brochures and other informational and educational documents to inform members of the targeted community.

C-Mart Stores Inc Victoria, VA

Store Manager

03/2003 - 06/2004

Resolved customer problems by investigating issues, answering questions and building rapport.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Strengthened workflow productivity by hiring, managing and developing top talent.

Managed inventory tracking and physical inventory counts to minimize loss.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Established and implemented policies, goals, objectives and procedures.

Monitored sales activities to ensure that customers received satisfactory service and quality Goods.

Performed the work activities of subordinates such as cleaning and organizing shelves and displays and selling merchandise.

Walmart Stores, INC Blackstone VA

Customer Service Manager

03/1998 - 02/2003

Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.

Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.

Directed and supervised employees engaged in Sales, Inventory taking, reconciling cash receipts and in performing services for customers.

Monitored sales activities to ensure that customers received satisfactory service and quality Goods.

Instructed staff on how to handle difficult and complicated sales.

Assigned employees to specific duties.

Enforced safety, health and security rules.

Resolved customer complaints.

Filtration Masters Inc Kenbridge, VA

Warehouse Department Supervisor

08/1993 - 06/2000

Supervised 20+ employees in Folding department and delegated each one with tasks and responsibilities.

Overseen activities directly related to making products and providing services.

Directed and coordinated activities of business and departments concerned with the production, pricing, sales and distribution of products.

Helped establish and implement departmental policies, goals, objectives and procedures. Conferred with board members, organization officials and staff members as necessary.

Determined Staffing requirements and interviewed, hired and trained new employees and overseen those Personnel processes.

Managed the movement of goods into and out of production facility.

EZ Shoppes Inc Kenbridge, VA

Cashier

07/1995 - 11/1999

Assisted with purchases, locating items and signing up for rewards programs.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Verified customer identification for alcohol or tobacco purchases.

Received payments for products and issued receipts.

Helped customers find specific products, answered questions and offered product advice.

Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.

Operated cash register, collected payments and provided accurate change.

Super Dollar Stores Victoria, VA

Cashier

09/1991 - 07/1995

Operated cash register collected payments and provided accurate change.

Assisted with purchases, locating items and signing up for rewards programs.

Helped customers find specific products, answered questions and offered product advice.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Received payments for products and issued receipts.

Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.

Wrapped items and bagged purchases properly to prevent merchandise breakage.

Observed company return policy when processing refunds by inspecting merchandise for wear or damage.

Inspected checkout areas to direct team members in cleaning, trash removal and other actions to restore professional appearances.

Big Tee Family Restaurant Kenbridge, VA

Cashier/Cook

09/1991 - 10/1992

Operated cash register collected payments and provided accurate change.

Worked closely with front-end staff to assist customers.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Processed all sales transactions promptly to prevent long customer wait times.

Received payments for products and issued receipts.

Cooked and prepared food orders upon request.

Education and Training

Colorado Technical University-Online Colorado Springs, CO

Currently studying Bachelor of Science in Business Administration

Expected graduation 6/2025

University Of Phoenix-Online Tempe, AZ

Certificate in Psychology and Social Work

06/2001

St Paul's College Lawrenceville, VA

Some College (No Degree) in Computer Science

Southside Community College Keysville, VA

Some College (No Degree) in Office Systems Technology

Central Senor High Victoria, VA

High School Diploma

06/1992

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