Susan Marler

P.O. Box ***

*** ******* ****

Autryville, NC 28318

Phone Cell: 314-***-****

Email: adubas@r.postjobfree.com

Goal:

Energetic Networking/Security Technical and Management Professional with 10 years of experience, looking to secure a Management, Internet Security or Computer Networking Help Desk management position within a company that will utilize my skills and education with an opportunity for advancement.

Skills:

Experience in Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Planning for the support of and participate in the implementation of new systems; e.g. upgrade, to a new operating system, protocols or other IT equipment utilized by customer organizations. Experience skill in Customer service, Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services, IT-related experience demonstrating this competency include: Developing performance metrics to evaluate the efficiency and effectiveness of customer support. Experience in skill oral communication, Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT- related experience demonstrating this competency must include: Keeps abreast of changes in customer mission requirements through integration with management in customer organization.

Experience in skill problem solving, Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency must include, Develops and implements performance criteria to ensure that requirements are achieved. IS Risk Management and Intrusion Detection - Information Security Essentials Security Architecture of Common IT Platforms - Software Project Management Essentials Internet working Infrastructure and Operations - Internet and E-Commerce Infrastructure Security Architecture of Common IT Platforms - Security Policies and Implementation Issues Fundamentals of Network Security, Firewalls and VPNs - Problem Solving Auditing E-Commerce Systems and IT Infrastructure - Microsoft Networking Concepts Information Security Perspective on Intranet - Windows 2000/2003 Server Windows 2000 Professional thru 2010 Professional - TCP/IP Microsoft Networking Operating Systems - LAN/WAN Technology and Applications Network Design and Implementation, Network System Management, Network Maintenance, Network Systems Management, Network Standards and Protocols, Network Troubleshooting Network Hardware/Software Configuration, Network Performance Tuning ADV Network Monitoring Configuration (PRTG, SolarWinds, ScienceLogic Assist in management of hardware inventory Business Office Knowledge - Active Directory - Blackberry Support

10 Years Customer Service - 6 Years of Management Experience SOX Training thru ITT Technical - Desktop and laptop installations and upgrades PC Memory and hard drive upgrades - Software installations Utilization of Symantec Ghost for backup and image creation -Cisco Routing exp (BGP, OSPF) Cisco ASA - Cisco Fire Power - Managed Services Experience Education:

ITT Technical Institute – Arnold, MO

B.S. Degree in Information System Security June 2007 Achieved High Honors and Honors

ITT Technical Institute – Arnold, MO

A.A.S. Degree- Information Technology Computer Network Systems June 2005 Achieved High Honors and Honors

Center for Business, Management, and Finance – St. Louis, MO 1982 Work Experience:

Area Technical Operations Manager for Fresenius Medical East Division, Raleigh, NC 6/2017 to Present

Compliance Program, including following all regulatory and FMS policy requirements. For a defined Area, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program to ensure safety of the patients as well as the staff operating the equipment. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.

Advantage Resources and Fresenius Medical East Divison, Franklin, TN 10/2012 to 6/2017 Responsible for administering work efforts through Remedy, the utilized FMS ticketing database Provide first level support for application and hardware issues for the East Division. Configure all computers within company guidelines

Assist end users with data retention and data recovery Troubleshoot account issues utilizing Windows Active Directory Coordinate repairs through proper vendor companies when and if needed Assist all end users with Lotus Notes mail application; Client and Web versions Provide on-site support at local FMS facilities when required Utilize multiple tools to connect and troubleshoot application errors remotely Install all required internal and external applications and software in guidance of current company practice

Detect and remove malicious files and software with approved antivirus software Deploy approved images on all Fresenius assets according to standard operational policies Provide any assistance, knowledge, or training to field locations for all IT related functions Dell Services, Nashville, TN 01/2011 to 10/2012

Technical Analysis Sr. Associate for Health Care Division Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT peripherals. Installs and supports both hardware and software components for user group. Performs preventive maintenance, test and repair of equipment. Evaluates system configuration and software to ensure effective use of hardware resources. Addresses and resolves hardware, software and customer issues. Engages users to determine their potential future business requirements. Provides positive customer experience with each customer interaction Interaction Client, Interaction Administrator - Working with CICA, Telephone setup and monitoring - Citrix, Smarts, Reflections - VMware - Remedy Helpdesk ticket systems Logmein Rescue Technician Console - Turbo Meeting - Zoom Online Meetings Arabia Ordering Systems - Cisco VPN - Remote Desktop Technisource, St. Louis, Mo. 6/2008 to 10/2008

Contractor for Interface Security Systems

Help Desk Support for Interface Security Systems Supporting St. Louis Security Company as Network Technician to work with Network Install Team. Provide Router, Switches and Dial-up Modems support via remote access to include troubleshooting, basic setup and maintenance of the remote system. Testing and configuring network equipment prior to installation; conducts pre-installation site visit to determine necessary materials or special requirements needed for installation. Communicating problem resolution to the client and documenting within trouble ticketing system and knowledgebase.

Resolves hardware related problems dealing with network equipment and vendors. Support the field network technician to install routers and DSL. St. Louis County Government, St. Louis, MO 3/2007 to 3/2008 Assistant Network Analyst for St. Louis County Government and St. Louis Co. Police Provides desktop/workstation support via remote access to include troubleshooting, basic setup and maintenance of the remote system for 2500 County Government employees and clients. Provide Anti-Virus updates and Malware issues solving virus/ Trojans/ worms / spywares issues thru out the county computers.

Provide County wide support of McAfee and Norton’s Anti-Virus. Provide support for remote access methodologies, such as dialup and VPN connections. Provide installation, support, maintenance and troubleshooting for variety of peripherals such as printers, network copiers, scanners, plotters on County Government PC and network equipment. Testing and configuring network equipment prior to installation; conducts pre- installation site visit to determine necessary materials or special requirements needed for installation, Assists in maintaining equipment inventory of REJIS and client PCs and servers; updates equipment inventory system to reflect any equipment additions, deletions or moves; and notifies Finance of such changes. Manage workstation operating systems to include the troubleshooting and installation of upgrades, patches, and security files. Provide IT security support including, performing security scan, investigating and resolving workstation security issues such as virus, worms, and spyware, keeping users informed of such possible security threats and actions to be taken. Resolves hardware related problems and malware problems dealing with network equipment and/or vendors.

Communicates problem resolution results to the client and documents within trouble ticketing system and knowledge-base,Manages network domains, establishes user accounts, user rights, permissions and resource sharing,Use Active Directory to setup user’s accounts and right and privileges, Blackberry Support, Setting up user’s email account’s both Personal and Professional, as well as VPN Connection to County Gov. TEK Systems, Brentwood, MO 8/2006 to 3/2007

Contractor for Dell Computers @ Boeing, St. Louis, Mo. Assisting Project manager for Installation of 14,000 new printer’s within the Boeing Organization. Installing new Software and Hardware, Diagnosing and resolving hardware and software problems. Supporting and Troubleshooting Team player of more than 10 people. Contractor for Dell Computers @ Trane Corp., Fenton, Mo. Installing new Dell computers and Printer’s and adding them to the network, Installing new Software and Hardware, Diagnosing and resolving hardware and software problems. Supporting and Troubleshooting Contractor for SIUE College, Edwardsville, IL Diagnosing and resolving hardware and software problems. Supporting and Troubleshooting the Students network problems. Installing Software, Hardware and McAfee Anti Virus for student’s computers. Upgrading of computers memory and hard drives to meet new standards for new software packages.

BMC Solutions Inc. Kennesaw, GA 6/2006 to 8/1/2006 Contractor for Ft. Zumwalt School District

Installation of 3000 new Dell workstations including new monitors. PC’s, HP Printers, switches, Wireless networking, Ethernet cabling. Installation of printers from both Novell servers and Active Directory servers. Upgrading of computers memory and hard drives to meet new standards for new software packages, creating executable installations of new software using Symantec Snapshot utilities, and creating ghost images of machines using Symantec Ghost 7.5. Team player of 8 to 10 people.