Pharmaceutical Sales Customer Service
Resume:
DONNA WELCH
Houston, TX
adubaa@r.postjobfree.com
A multifaceted, results-driven Customer Service, Sales & Marketing Professional skilled in identifying customer needs and delivering effective solutions to problems. Experienced expanding sales in a rapidly changing environment, proficiently managing existing accounts and procuring new leads. Able to handle transactions with customers in-person and over the phone with a polished, professional, and friendly demeanor. Excellent communication and problem-solving skills; customer loyalty and retention strategies. Demonstrated leadership and organizational skills, and the ability to interact with a diverse and dynamic team.
CORE COMPETENCIES
Customer Service: Effective Communication, Conflict Resolution, Client Relationship Building, Loyalty & Retention Sales: Marketing, Vendor Relations, Brand Ambassador, Contract Negotiation Effective Communication: Presentations, Public Speaking, Technical Writing Project Management: Risk Management, Cost Management, Project Scheduling, Event Planning Applications: Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint) SKILLS
SALES & ACCOUNT MANAGEMENT
• Executed sales, marketing, management and coordination of trade shows & sponsorships, conferences, exhibitions & conventions related to the global energy industry for both domestic and international events
• Maintained budget and proposals relating to coordination between vendors and contractors
• Successfully negotiated and retained key accounts
• Generated customized sales quotes and demonstrated products to hundreds of customers daily NEW ACCOUNT DEVELOPMENT
• Coordinated and conducted product sampling sessions using tailored marketing techniques
• Consistently increased sales to meet objectives and increase market share to act as the "Gold Standard"
• Exceeded year-to-date quotas and provided cost analysis to all members of sales team
• Expanded sales in a rapidly changing environment and assisted in the new development of sales presentations LOGISTICS & EVENT PLANNING
• Increased event participation for both exhibitors and attendees and received recognition for fastest growing events according to Trade Show Weekly (2003)
EXPERIENCE
SELF-EMPLOYED, BEVERAGE SALES SPECIALIST: HOUSTON, TX (2011 – Present) COSTCO WHOLESALE, ECOWATER SYSTEM SALES SPECIALIST: HOUSTON, TX (2018 – 2020) PENNWELL CORPORATION, ACCOUNT EXECUTIVE: HOUSTON, TX (2000 – 2005) Surpassed region in market share, volume, and prescriber growth PFIZER PHARMACEUTICALS, FKA WYETH PHARMACEUTICS and AMERICAN HOME PRODUCTS, SENIOR SALES REPRESENTATIVE: MADISON, NJ (1989 – 2000) CERTIFICATIONS
Professional Selling Skills Training - Levels I, II, III, IV American Pharmaceutical Sales Association
National Association of Pharmaceutical Sales Representatives – NAPSR Texas Alcoholic Beverage Commission (TABC) Certification
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