Data Entry Call Center
Resume:
Debariyah Hawkins
Abilene, TX *****
*****************@***********.***
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Benefits Specialist
TELEPERFOMANCE USA - Killeen, TX
October 2021 to Present
I am currently working on the Teachers Retirement System of Texas (TRS) Campaign. I educate teachers and other staff of our public schools in Texas about retirement and what would be advisable in their current position. I help with death benefits and death claims as well as retirement and refunds. Homemaker
At home - Abilene, TX
January 1999 to Present
Raised 5 children. Homeschooled them and now they have lives of their own. Now I would like to use the leadership and interpersonal skills I gained to create a living for myself. Clerk in Accounting
Hendrick Medical System - Abilene, TX
October 1998 to January 1999
I handled accounts payable and receivable. Mostly computer accounting software. Also, filing, copies, and sending information to other departments in the hospital. Worked with patient accounts and payroll. Education
2 years in Family & Consumer Sciences
Abilene Christian University - Abilene, TX
September 1992 to September 1994
High school diploma or GED
Skills
• QuickBooks
• Accounts Payable
• Accounts Receivable
• Zoho help desk
• Zoho invoice
• Teaching
• Customer service
• Remote work from home
• Account Reconciliation
• Office Management
• Accounting Software
• Payroll
• Bank Reconciliation
• Management
• Cash handling
• Sales
• Quicken
• Customer support
• Computer literacy
• Computer skills
• Typing
• General Ledger Accounting
• Accounting
• Financial Statement Preparation
• Data Entry
Assessments
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Scheduling — Completed
August 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Office manager — Expert
August 2021
Scheduling and budgeting
Full results: Expert
Spreadsheets with Microsoft Excel — Proficient
August 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Social media — Proficient
August 2021
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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