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Call Center Retention,Customer Service,Sales,Landscape/Garden Design

Location:
Columbia, MD
Posted:
December 29, 2022

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Resume:

Dana Reeves

Landscape & Design Installer - Sickles Garden & Market Neptune City, NJ 07753 adub9m@r.postjobfree.com 732-***-****

To fill a position where I am an asset to the company & the company an asset to me.

Willing to relocate to: Washington, DC - Maryland - Triangle, VA

Authorized to work in the US for any employer

Work Experience

Landscape & Design Installer

Sickles Garden & Market - Little Silver, NJ

July 2015 to Present

50+ hours per week

Seasonal (March to Dec)

$62,100/year

-Building relationships with Lifestyle landscape & maintenance clients, from design through installation and maintenance of their residential & commercial properties;

-Overseeing the installation of residential landscape

Perform general maintenance duties and seasonal landscaping work residential & commercial, including: garden openings, cut-backs, pruning, clean-ups, transplanting, leaf removal, planter preparation

-Care for diverse plant materials such as trees, shrubs, climbers, perennials, annuals, herbs, vegetables, grasses,bulbs, etc

-Installation of new projects, including: loading and unloading materials, preparing planters and planting areas,transplanting a variety of plants and trees, perennial & rose gardens, custom urns & containers for all season to match customers style.

Meeting with Lifestyle landscape clients and working with them to design their outdoor landscapes, estimating and selling.

Photography - Owner/Photographer

Wanttobeseen.Net

April 2008 to Present

Estimator/Mason/Laborer- Concrete Pavers, Flat

United Masonry Landscaping & Design October 2013 to July 2015 work in Concrete, Sidewalks, Driveways landscaping, yard, hardscaping, mulch, plants, help, tree cutting/pruning yard cleaning lawn maintenance, trees, bushes, fertilizer, trim, leveling, Rototilling of lawns in preparation for seeding weeding, weeds beds, also, handy with various tools from demo saw to drills.

Construction Worker

Belmar Public Works

April 2013 to September 2013

Assiting in ongoing Sandy Rebuilding Efforts in the City of Belmar, Carpentry, Rebuit Dock Floaters, Boardwalks, Restoring Belmar Historic Society.

Account Manager

Vonage - Holmdel, NJ

November 2007 to April 2008

Retain Vonage Customers via inbound calls and/or responding to correspondence and Internet E-mails.Meet all given goals and objectives for customer save rates.Solicit cross-selling and up-selling opportunities within the customer care experience. Work closely with all departments to resolve customer issues (service/ technical issues, billing, credit/adjustments, cancellation requests, etc.) Identify reason(s) for customer dissatisfaction and/ or discontinuance requests in a timely manner and meet all assist Vonage in meeting company wide initiatives in retaining customers.Provide customer feedback findings to management, Provide operational and systems suggestions to management, Track and report all relevant customer care performance metrics

Driver/Installer

Five Star Installations (Segue) - Edison, NJ

February 2007 to October 2007

Drive 24ft box truck or 15 passenger and install private and office furniture systems, met the clients needs upon delivery.

Travel/Logistics Independent Contractor Driver

Velocity Express

September 2006 to February 2007

Drive Daily Routes to healthcare institutions to deliver everything from forceps to pharmaceuticals Using computerized scaning equipment to track deliveries to and from warehouse.

Support Living Specialist

AdvoServ of New Jersey - Woodbine, NJ

November 2004 to May 2006

Direct Service Level)

Responsible for assisting with the development, implementation, documentation and review of behavioral treatment programs. Assist with the provision of training and orientation of new Community Living Specialists. Provide one to one counseling with clients.

Assistant Manager

The Wireless Store at Macys - Eatontown, NJ

December 2003 to November 2004

Responsible for visual layout of store, inventory, order entry, upgrading of plans for TMobile, Nextel & AT&T.

Provided customer service and consistently surpassed daily sales quota.

Direct Sales Rep

Comcast - Eatontown, NJ July 2002 to April 2003

Owner/Manager

EWI Communications - Asbury Park, NJ

June 1999 to September 2002

Responsibilities include assisting new and existing customers in the selection and purchase of products and services; performance duties include, effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer, proactively follow-up with customer after the sale to guarantee product and customer satisfaction, effectively process customer bill payments, effectively answer basic customer service questions and make outbound calls for customer follow-up and prospecting opportunities, maintain clean retail work area, effectively perform back office duties including marketing inventory and repair, accessory stock, shipping and receiving of repairs with third party repair vendor and basic handset repairs and/or system upgrades.

Computer Skills Word, Excel, PowerPoint, Windows 95 & 98, Adobe Photoshop CS, QuickBooks Pro

Education

High school or equivalent

Skills

Landscaping (10+ years), Garden Maintence (5 years), Sales Management (10+ years)

Additional Information

Ability to work outdoors in all weather.

Ability to interact well with people to continue and create customer relationships.

Excellent leadership skills to maintain and increase rapport with existing and future staff.

Reputable driving record.

Knowledge of perennials, shrubs, evergreens, and trees; identification and cultural requirements a plus.

Able to work effectively with individuals of differing knowledge and background (i.e. laborers, clients, contractors, etc

Landscape maintenance:5 years or more



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