Call center sales
Resume:
Brandy Sanders
Sales Agent Representative
417-***-**** ********@****.*** Battlefield, MO 65619
PROFESSIONAL SUMMARY
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Hard worker experienced in problem-solving, service and time management. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. EXPERIENCE
SALES AGENT REPRESENTATIVE, Springfield, MO
Gold Mountain Communications, LLC, July 2021-Present
• Trained newly hired sales team members regarding company procedures and standards.
• Handled client deposits and transactions and updated billing information in company databases. Attended scheduled training sessions, department meetings and company events to build expertise and promote company image.
•
• Remained current on relevant product and industry information to provide up-to-date catalogs and services.
• Researched market and competitor trends to implement best practices and improve customer satisfaction.
• Adapted to and remained flexible in changing, fast-paced work environment.
• Represented brand during special events, customer interactions and sales.
• Used knowledge of company products and services to recommend solutions to customers.
• Stayed current on customer trends and requirements.
• Followed up with customers after sales to gain feedback.
• Provided product information to customers and aligned products with customer needs to boost satisfaction. MEDICAL ASSISTANT, Bolivar, Mo
CMH Wound Clinic, November 2018-August 2020
• Cleaned treatment rooms and medical instruments, complying with infection control standards.
• Triaged patients and performed vital checks for patient flow facilitation.
• Reported significant changes in patient condition to facilitate advanced care.
• Maintained established quality control standards, driving continuous improvement efforts. Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
•
• Stocked supplies and instruments for examination rooms.
• Monitored supply inventory for low stock and worked with staff to reorder.
• Conducted pre-authorizations and referrals to meet third-party insurer requirements.
• Provided patient education and after visit care instructions to foster care continuum.
• Worked interdependently with other professionals to provide quality health care to patients.
• Assisted physicians and nursing personnel with injections. phlebotomy, and other patient care procedures.
• Obtained patient medical histories for inclusion in records.
• Documented medical data in patient charts, facilitating accurate records. Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
•
• Scheduled appointments for patients.
• Showed patients to examination rooms and prepared for physician.
• Inventoried and order medical, lab, or office supplies or equipment.
• Contacted medical facilities or departments to schedule patients for tests or admission.
• Greeted and logged in patients arriving at office and clinic.
• Obtained medical information and measured vital signs, weight and height.
• Performed general office duties, such as answering telephones, taking dictation and completing insurance forms.
• Recorded patients' medical history, vital statistics and information such as test resulted in medical records.
• Set up medical laboratory equipment.
Helped physicians examined and treated patients, handing them instruments and materials and performing such tasks as giving injections and removing sutures.
•
• Collected blood, tissue and other laboratory specimens, logged specimens and prepared them for testing.
• Changed dressings on wounds.
• Explained treatment procedures, medications, diets, or physicians' instructions to patients.
• Authorized drug refills and provided prescription information to pharmacies.
• Prepared treatment rooms for patient examinations, kept rooms neat and clean. MEDICAL ASSISTANT, Bolivar, Mo
Central Care Caner Center, November 2014-July 2020
• Assisted physicians and nursing personnel with injections. phlebotomy, and other patient care procedures.
• Worked interdependently with other professionals to provide quality health care to patients.
• Conducted pre-authorizations and referrals to meet third-party insurer requirements.
• Monitored supply inventory for low stock and worked with staff to reorder.
• Cleaned treatment rooms and medical instruments, complying with infection control standards. Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
•
• Stocked supplies and instruments for examination rooms.
• Triaged patients and performed vital checks for patient flow facilitation.
• Provided patient education and after visit care instructions to foster care continuum.
• Documented medical data in patient charts, facilitating accurate records.
• Reported significant changes in patient condition to facilitate advanced care.
• Maintained established quality control standards, driving continuous improvement efforts. Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
•
• Obtained patient medical histories for inclusion in records.
• Performed general office duties, such as answering telephones, taking dictation and completing insurance forms.
• Explained treatment procedures, medications, diets, or physicians' instructions to patients.
• Showed patients to examination rooms and prepared for physician.
• Prepared treatment rooms for patient examinations, kept rooms neat and clean.
• Collected blood, tissue and other laboratory specimens, logged specimens and prepared them for testing.
• Obtained medical information and measured vital signs, weight and height.
• Greeted and logged in patients arriving at office and clinic.
• Inventoried and order medical, lab, or office supplies or equipment. Helped physicians examined and treated patients, handing them instruments and materials and performing such tasks as giving injections and removing sutures.
•
• Cleaned and sterilized instruments and disposed of contaminated supplies.
• Recorded patients' medical history, vital statistics and information such as test resulted in medical records.
• Contacted medical facilities or departments to schedule patients for tests or admission. EDUCATION
HIGH SCHOOL DIPLOMA, Clever, MO
Clever Highschool, May 1993
MEDICAL ASSISTANT IN CLINICAL MEDICAL ASSISTING, Springfield, MO Everest, May 2013
SKILLS
Independent Worker Percision To Details Quick Study On Time Employee Client Needs Assessment Inside And Outside Sales Information Updates Account Servicing Follow-Up Calls Consulting With Customers Complex Problem-Solving Effective Customer Communication Quotas And Goals Excellent Verbal Communication Skills
Contact this candidate