Stephen Hartman

** ******** *****

Pittston, PA. 18640

adub8r@r.postjobfree.com

484-***-****

Summary

Experienced professional healthcare manager desiring return to the workforce after ear- ly retirement and relocation.

Experience

Manager - Patient Access, Patient Information Services and Call Center Paoli Trauma Center, Paoli, PA

June 2003 - November 2013 (9 years 5 months)

Responsible for monitoring and coordinating all operations of Patient Access, including Outpatient Registration, PAT Scheduling, and IP/Short Procedure Unit, Admissions, Bed Control and Emergency Department and all Outpatient Diagnostic Services as related to Patient Access and Registration. Monitor budget for all cost centers. Ensure proper data collection and Time of Service Collections to improve financial performance. Direction of staff supervisors in all areas of Patient Access. Budget department of 50+ FTEs. Promo- te excellence in Customer Service. Senior Management Steering Committee Member of Customer Service Excellence Program, including Inpatient, Outpatient Diagnostics and Emergency Department as related to Patient and Employee Satisfaction. Steering committee member for implementation of hospital wide "Five Star Care" Customer Ser- vice Initiative.Knowledge of Invision OAS Gold System, KRONOS Time and Attendance System. MISYS Laboratory System.

Faculty Member- Phlebotomy Instructor

Delaware County Community College, Media PA (Chester County Campus) September 2000 - January 2006 (5 years 4 months) • Broomall, Pennsylvania Instructor – Allied Health Professions

Serve as primary instructor for students entering Health Care Professions. Prepare les- son plans, examinations and clinical rotations. Recruit and prepare students for national certification, externships and instruct in job seeking skills. Manager - Outreach, Client Services Call Center

Main Line Health - Main Line Clinical Laboratory

April 2000 - June 2003 (3 years 2 months) • Bryn Mawr, PA Responsible for Client Service Staff, Courier Services, Customer Service Call Center and Clinical Phlebotomy staff of multi-campus health care organization including Bryn Mawr Hospital, Lankenau Hospital and Paoli Memorial Hospital. Duties include direct management, budget, evaluations, continuing education, and instruction of new employees, data management and daily operations of Phlebotomy Staff and OutReach Phlebotomy Programs. Chairman of the Customer Service Task Force for Patient and Client Satisfaction.Other duties include operation of HomeBound Phlebotomy Program, set-up of new clients inclusive of Physician Offices, contracted nursing homes, and as- sisted living and personal care facilities. Operation of SunQuest Information Systems. Team implementation member for KRONOS time and attendance system. Director - Phlebotomy and OutReach

Wyoming Valley Health Care Systems

September 1996 - April 2000 (3 years 7 months) • Wilkes-Barre, PA 18702 Responsible for interviewing, hiring and management of 60+ clinical staff members for a multi-campus health care organization. Direction and staffing of 15 Satellite Centers, Community Health OutReach Programs and Employer Health Fairs. Develop and insti- tuted policies and procedures according to JCAHO and CAP standards. Senior Medical Technician/Supervisor

Veterans Administration Medical Center

July 1983 - August 1996 (13 years 1 months) • Wilkes-Barre, PA Responsible for inpatient and out patient specimen collection in clinical laboratory. Scheduled and direct supervision of the Phlebotomy Staff. Duties also included speci- men preparation for contracted reference laboratories. Instructor

Allied Medical Careers

July 1986 - September 1990 (4 years 2 months) • Kingston, PA Instructor for students entering the allied health care professions. Developed curriculum in accordance with the Pennsylvania Department of Education and NCCLS standards. Placement of students in clinical externships to complete course requirements. Education

Warren National University

BS, Healthcare Administration

Central Pennsylvania College

AS, Business Administration

Up With People!

Traveled with the international cast of Up With People throughout Europe, United Kingdom, Japan and United States.

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