Service Representative Customer

TRENDEL TAYLOR

Qualification Summary

*************@*****.*** • 205-***-****

LinkedIn • Talladega, AL 35160

Summary

Highly organized and target-driven professional with solid experience in overseeing and coordinating daily warehousing activities by implementing quality, productivity, production, and customer service standards. Capable of supporting HR and administration operations along with ensuring attainment of customers’ satisfaction, retention, and growth. Strong Team Leader and mentoring skills with focus on customer service and striving for excellence.

Qualifications Summary

Dynamic individual with proficiency in managing shipping and receiving process, developing schedules, placing orders, overseeing stock inventories, and motivating employees. Expert in assisting customers with delivery operation needs, addressing customers’ issues regarding services, and responding to sales and technical inquiries.

Demonstrated ability to help subordinates with payroll concerns, record information in associates’ personnel files, scan docs to payroll, review templates for payroll, update all records in the area of manual checks, correct time records prior to submitting to payroll, and use Microsoft office suite to prepare spreadsheets/documents.

Well-versed in coordinating the business to build the right product, supporting the company to sell products, and guaranteeing the success of a specific product line. Exceptional communication, collaboration, mentor skills, time management, organization and interpersonal skills along with supervisor qualities and the knack of working within a fast-paced environment.

Career Experience

One Support (Remote) May 2021- Present May 2021-Present

L2 Investigations Specialist

Assist claimants with issues with their unemployment claim. Investigating their claims making sure there isn’t any fraud or claims established that they didn’t authorize. Completing enhanced ID verification and claim verification, requesting documentation to be submitted and forwarding the cases to the Client Investigators to make the final determination of Proof of Identity. Taking statements from employers and third party callers who are reporting fraud either on their employees, or someone they know. Worked within guideline metrics.

Client Support Representative

Assess and address customers’ concerns and inquiries over phone calls by networking with clients. Utilize optimal resources to acquire information and accomplish company objectives by complying with assigned processes and procedures. Resolve customers’ issues as per clients’ specifications in a swift and prompt manner along with utilizing designated tracking software to handle and record call exchanges in an accurate fashion. Provide amenities of sitting/standing at work-statin for the duration of the shift minus any breaks.

Improved business performance by staying up to date with system framework, updates, and changes as well as met performance criteria objectives through adhering to time management.

Managed a huge number of customer calls and communicated and typed up to 40 WPM frequently for the duration of the shift minus any breaks.

Delivered exceptional services to clients by providing general support and performing light troubleshooting.

Ensured customers’ satisfaction and retention by providing helpful information to clients in a professional fashion to meet customer and company expectations.

Home Depot, Pell City, Alabama April 2019 – May 2021

Cashier

Administer transactions with customers by using cash registers; collect payments and issue receipts; cross-sell products and present new ones; examine goods and ensure accuracy of pricing, track transactions on balance sheets and report any inconsistencies; resolve clients’ complaints and recommend best solutions.

Achieved promotion of the Special Desk Customer Service on the basis of quick learning about all processes and procedures.

ORS Nasco, Moody, Alabama February 2018 –April 2019

Customer Service Representative

Performed a multitude of duties, such as driving the Support desk, providing team assistance, and responding to all queries received by fax, phone, and email regarding the product, pricing, and quality. Provided useful and effective suggestions for item replacement in case of the inventory shortage and enhanced productivity and profitability by selling items to customers.

Achieved customers’ growth by offering top-notch services to customers as well as processed and escalated customers’ requests to meet clients’ demands.

Contributed significant efforts to the resolutions process on the behalf of clients by playing a key role as a mediator to internal and external service providers.

Ensured professional growth and advanced company success by streamlining business operations and updating knowledge of the product, system, vendor, policies, and procedures.

Veolia/Advanced Disposal, Moody, Alabama June 2007 – August 2017

Commercial / Residential Supervisor

Executed smooth running of operations, including creating and growing six routes, ensuring customers' comfort by collaborating with over 32 drivers, receiving incoming parcel packages for cross-functional departments, and redirecting calls and messages for supervisors.

Completed Time in Kronos

Completed Orientation and assisted with on boarding paperwork

Completed write ups for attendance and other actions that needed disciplinary documentation

Streamlined routes to run more efficiently and fluidly by working with drivers and operational manager

Promoted to Residential Supervisor

Dispatcher

Effectively communicated with drivers and helpers to respond to incoming service orders, schedule service, resolve route and service issues and complete daily routing sheets, data entry, distribute information to driver teams as needed. Communicated issues with customers and brought awareness to policy and Veolia’s/ Advanced Disposal policy’s.

Prepared and imported/exported reports by using MS Excel and maintained documents by the copier, fax machine, and scanner. Used Microsoft Office application, such as Excel and PowerPoint to undertake administration responsibilities and managed emails and documentation by using Microsoft Outlook.

Assisted Hr with open enrollments and benefits

Maintained the balance of disposal logs between diversified landfill facilities by utilizing excel spreadsheets.

Assisted customer Service with escalated service calls.

Managed up to $85K revenue each month accurately and calculated projected monthly tonnage and cost with the help of mathematical procedures.

Offered fast services and resolved issues and incontinence within 24 hours and manage operations of productions of customer service representatives

Promoted to Dispatcher

Lead Customer Service Representative

Assisted with the execution of daily operations by overseeing training, and coaching the customer service team. Handled escalated calls, resolvied challenges that came up within company standards and practices.

Promoted to Lead Customer Service Representative

Collections Manager

Overseen the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy. Created and implement strategies to increase the number of successful collections on outstanding debt using Microsoft Excel spreadsheets. Run reports and analyze data pertaining to the department and share with staff and managers of department as needed.

Promoted to Collections Manager

Customer Service Representative

Assisted customers with orders and enquiries via phone and email, providing customers with solutions, updating, maintaining our database, and providing live support to our delivery team. Navigated between multiple screens and platforms to aid and assist customers, Took payments for current and overdue statements. Call Center high call volume, Inside sales Worked front desk and greeted customers, answer questions with their bill and set up services while answering the phone assisting other team members.

Education

High School Diploma

Lincoln High School, Lincoln, AL

Technical Skills

Microsoft Office Suite (Word, Excel, and PowerPoint)

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