Customer Service Medical Billing
Resume:
Kaylin Yarbrough-Jarrett
Houston, TX *****
**.********@*****.***
There are gaps on my resume due to my determination to go to college and focus on my children's needs. I recently relocated to Houston, TX. I am a student taking online courses at The College of Lake County. I am currently obtaining my Associates in Applied Science majoring in CIT. I plan to continue my education and complete my Bachelors in Science degree as well. My goal is to find a in a position with potential for growth and opportunities where I can use my knowledge as an asset to the company. Willing to relocate to: Houston, TX - Chicago, IL - Authorized to work in the US for any employer
Work Experience
Asset Manager
REO Pro LLC - Glenview, IL
December 2014 to January 2019
Fast paced call center and work from home environments Manage and monitor our company's assets by selling our platform to real estate agents. Maximizing our company's return on investments by processing payments and managing accounts. Servicing existing accounts and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales to agents
Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to upper management.
Customer Service, Meeting Sales Goals, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales. Skills Used
I used my customer service skills as well as gaining a great sales experience skill in order to demonstrate this job. The use of my fast closing, critical thinking, and presentation skills were also used during my everyday schedule.
Human Resources Assistant
Captain James A Lovell Federal Health Care Center - North Chicago, IL June 2011 to October 2012
Responsibilities
Customer service, filing, fingerprinting elderly volunteers & employees, answering telephones, establishing federal background checks, and special projects Accomplishments
I had a great experience working this job. I got to experience working with many elderly vintners and patients on a daily basis, as well as a variety of different employees such as doctors and navy staff. Skills Used
I used my customer service skills while working with elderly volunteers and employees as well as my office skills. I also used my friendly people skills to get a bond with elderly volunteers and do my job to the best of my ability.
Education
Associate in Science (AS) in CIT
College of Lake County - Gurnee, IL
May 2022 to Present
Medical Assistant in Pre Medicine
State Careers College - Waukegan, IL
June 2015 to October 2016
High school or equivalent in Education
North Chicago Community High School - North Chicago, IL 2008 to 2014
Skills
• Medical Terminology (1 year)
• Phlebotomy (1 year)
• Medical Billing (1 year)
• Medical Coding (1 year)
• EKGs (1 year)
• Receptionist (4 years)
• Call Center
• CSR
• Customer Service
• Microsoft Office (10+ years)
• Excel (4 years)
• Microsoft Word (10+ years)
• Microsoft Powerpoint (10+ years)
• Microsoft Outlook (10+ years)
• Administrative Assistant (9 years)
• EMR Systems, Medical Receptionist (1 year)
• Patient Care
• Medical Scheduling
• Medical Office Experience
• Meal Preparation
• Laundry
• Laboratory Experience
• Insurance Verification
• Telemarketing
• Caregiving
• CPT Coding
• Childcare
• Data Entry
• ICD-10
• Typing (10+ years)
• Computer Skills (10+ years)
• Medical Records
• Triage
• Hospital Experience
• ICD-9
• Experience Administering Injections
• Social Media Management (5 years)
• ICD Coding
• Phone Etiquette
• Anatomy Knowledge
• Clerical Experience
• Epic
• Patient monitoring
• Blood sampling
• Transcription
• Nursing
• Physiology Knowledge
• Communication skills
• Live chat
• Negotiation
• HIPAA
• Asset Management
Certifications and Licenses
CPR certified
March 2015 to April 2019
CPR/First Aid
driver's license
Human Resources
June 2011 to September 2012
Medical Terminology
Medical information
Childcare
Assessments
Work Style: Conscientiousness — Expert
January 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Customer Service — Proficient
April 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Attention to Detail — Proficient
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Electronic Medical Records: Best Practices — Highly Proficient April 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient
Customer service — Familiar
September 2020
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical billing — Familiar
June 2021
Understanding the procedures and forms used for medical billing Full results: Familiar
Work style: Reliability — Expert
July 2020
Tendency to be dependable and come to work
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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