Call Center Nurse Consultant

It is a rough road that leads to the heights of greatness.”

– Lucius Annaeus Seneca –

Rhonda Porter

BSN, RN

615-***-**** email: ****************@*****.***

registered nurse

Committed, patient centered as a health care provider who excels at quickly identifying patient needs through astute assessments returning to work from a two-year hiatus. Qualified BSN with in-depth knowledge of medical causation and medical standard treatment of care. Wide-knowledge base of reviewing medical documentation. Keen understanding of complex documents, as well as various medical records.

Experience of assisting patients according to their convenience. Nurtured relationships with patients and family members, providing education through therapeutic communications and reliable support. Independent contributor, team player, and natural leader equipped with solid capabilities in managing time effectively, listening carefully and accurately, and handling conflicts successfully within time and budget constraints. Recognized by peers and mentors as warm, friendly, easy-going, cooperative, spontaneous, and intuitive with the capacity to work well and multitask within fiercely competitive situations.

nMedical Documentation

nMedical Legalities

nPatient Advocacy

nData Interpretation

nFile Reviews

nNursing Documentation

nClinical Consultation

nReport Writing

nTraining & Development

nClinical Recommendations

nCase Management

nTeam Management

Professional Qualifications

American Sentinel University Aurora, CO

Bachelor of Science in Nursing

Trevecca University Nashville, TN

Bachelor of Arts in Management

Columbia State Community College Columbia, TN

Associate of Applied Science in Nursing

Certifications

Certified Legal Nurse Consultant

Professional Memberships

AORN (Association of PeriOperative Registered Nurses)

NACLNC (National Alliance of Certified Legal Nurse Consultants)

CNOR (Certified Nurse Operating Room)

Employment Milestones & Experience

Department of defense Alvin c York VA medical center

registered nurse call center * 2018-2020

nshared responsibilities for the overall daily function of the call center

ntriaged veterans according to call center standards

ncollaborated with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes

nprovided care utilizing the nursing process-assessment, care planning, implementation and reassessment for identified patient population.

nteam member working cohesively with others to promote a positive environment and well-being.

naccurate electronic documentation using TRM plus.

St. Thomas Medical Center * Murfreesboro, TN

Circulator*First Assistant * 2015-2018

nCared for patients ensuring compliance with policies and procedures, standards of care, and regulatory agency requirements.

nDelegated and provided nursing supervision in the provision of care to patients by other licensed nurses and other personnel. Evaluated the patient's and family's response to care and teaching, and revised the plan of care.

nCollaborated with other health care team members to evaluate patient progress. Documented assessment, planning, implementation and evaluation in the patient record.

Maury Regional Medical Center Columbia, TN

Nurse Manager 2007-2015

nDeveloped processes to screen, interview, hire, train, and maintain the competency of all department staff. Supervised a team of 12 nurses.

nStaffed and scheduled nursing personnel while determining appropriate staff mix. Evaluated individual performance of team members, which included Performance Appraisals and Performance Improvement Plans.

nManaged and collaborated with county entities to resolve human resource, labor relations, employee and department safety, and risk management issues.

nConducted regular medical records review and audits to assure quality measures were being followed and maintained.

nWrote and developed department policies and procedures. Developed tracking and assessment tools to help prioritize workflow to insure timely provision of nursing services.

nPromoted and improved patient services by problem solving patient/inmate complaints and grievances. Achieved 94% Patient satisfaction on a monthly basis.

Symbion Columbia, TN

Circulator 2003- 2007

nAssessed patient condition and discharge planning needs. Documented patient history and physical status and obtained information by other health care team members.

nMonitored diagnostics and laboratory data and reported abnormal results to the physician’s and other appropriate caregivers.

nCompleted assessment and reassessments according to patient need and as outlined in policy.

nDeveloped and implemented plan of care and discharge plan. Monitored and evaluated patient care plan by identifying patient's status.

Maury Regional Medical Center Columbia, TN

Staff RN/ Circulator/ Assistant 1990-2003

nCared for patients ensuring compliance with policies and procedures, standards of care, and regulatory agency requirements.

nDelegated and provided nursing supervision in the provision of care to patients by other licensed nurses and other personnel. Evaluated the patient’s and family’s response to care and teaching.

nCounseled and participated in the education, role development, and orientation of facility personnel, patients, students, families and visitors. Assisted the surgeon, the operation theatre by holding retractors, cutting suture, sewing, holding cameras.

nEfficiently circulated the operating room by providing supplies quickly while maintaining sterile technique.

nRotated in on-call pool nights and weekends to deliver life-saving, and sometimes emergent care for patients in the operating room.

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