Samantha Hopkins

Saltville, VA *****

adub8d@r.postjobfree.com

+1-732-***-****

Authorized to work in the US for any employer

Work Experience

Multi-Unit Manager

All Star Bagel - Manasquan, NJ

September 2020 to November 2022

• Successfully implemented new policies and procedures to improve productivity and food safety.

• Created order guidelines and maintained budgets

• Marketed on social media, built relationships within the community and improved sales 34%

• Oversaw all aspects of the stores

• Created standards and tools to train new managers and associates

• Hired and trained management for stores

• Oversaw 5 different locations

Assistant General Manager

Panera Bread, Lemek LLC Franchise - Toms River, NJ December 2014 to September 2020

Recruited by parent company from Corporate to help train staff and help launch Central New Jersey cafe operations, which currently generate $4M in revenue and ranks in the top 5% of franchise stores.

• Oversaw the training and scheduling of all staff while meeting and exceeding all labor goals month over month

• Improved vendor relations with top suppliers and implemented new procedures for credits, shortages and freshness checks.

• Trained management across 3 states and 17 stores on the new IBO-- the pilot ordering and return system

• Achieved highest customer and employee satisfaction numbers year over year, ranked #1 for customer satisfaction within the franchise and top 3% in employee satisfaction

• Overall responsibilities included: customer service, supervising employees, food safety logs, cash control, P&L analysis, forecasting, overseeing catering orders, opening and closing the restaurant, and rolling out new products

Assistant General Manager

Panera Bread, Corporate - Jacksonville, NC

May 2012 to December 2014

Hired and trained 110 new employees for the store's new cafe launch, which opened to a company record

$136,000 in sales the first week

• Worked directly with Panera Corporate IT and Training Department to develop deployment charts for the first T-line drive-thru implemented in the state

• Managed ordering, inventory, keeping track of credits, invoice billing, creating pars, controlling prep numbers, and tracking budgets

• Revamped scheduling to allow for the complexities of a cafe including controlling labor, employee covers, and dynamic availability charts

Assistant Manager

Atlanta Bread Company - Toms River, NJ

July 2007 to March 2012

Promoted to Assistant General Manager in six months after serving as a Shift Supervisor • Increased sales by 17% in three years by introducing new promotional and marketing initiatives to attract new customers

• Ran all daily, weekly and monthly sales report against purchase to ensure accurate accounting and margins

• Responsible for all orders, returns and billing reports including maintaining good vendor relations

• Controlled tales and throw-a-ways and achieved highest inventory gross margins in my last 4 years Education

Associates in Business

Ocean County College - Toms River, NJ

2018

Skills

• Resourceful problem solver

• Customer Focused

• Strong communication

• Employee training & relations

• Demonstrated organizational

• Detail oriented skills

• Assistant Manager Experience

• Budgeting

• Catering

• Food Safety

• Forecasting

• Management

• Profit & Loss

• Restaurant Management

• Payroll

• Shift Management

• Event Planning

• Leadership

• Supervising Experience

• Office Management

• Recruiting

• P&L Management

• Restaurant experience

• Guest services

Certifications and Licenses

ServSafe

Mortgage Loan Officer

August 2020

Notary Public

January 2021

Assessments

Sales skills — Highly Proficient

September 2020

Influencing and negotiating with customers

Full results: Highly Proficient

Restaurant manager — Highly Proficient

January 2021

Managing restaurant staff and meeting customer expectations Full results: Highly Proficient

Attention to detail — Highly Proficient

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Management & leadership skills: Planning & execution — Highly Proficient November 2022

Planning and managing resources to accomplish organizational goals Full results: Highly Proficient

Management & leadership skills: Impact & influence — Proficient July 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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