Assistant Manager General
Resume:
Samantha Hopkins
Saltville, VA *****
********.**********@*****.***
Authorized to work in the US for any employer
Work Experience
Multi-Unit Manager
All Star Bagel - Manasquan, NJ
September 2020 to November 2022
• Successfully implemented new policies and procedures to improve productivity and food safety.
• Created order guidelines and maintained budgets
• Marketed on social media, built relationships within the community and improved sales 34%
• Oversaw all aspects of the stores
• Created standards and tools to train new managers and associates
• Hired and trained management for stores
• Oversaw 5 different locations
Assistant General Manager
Panera Bread, Lemek LLC Franchise - Toms River, NJ December 2014 to September 2020
Recruited by parent company from Corporate to help train staff and help launch Central New Jersey cafe operations, which currently generate $4M in revenue and ranks in the top 5% of franchise stores.
• Oversaw the training and scheduling of all staff while meeting and exceeding all labor goals month over month
• Improved vendor relations with top suppliers and implemented new procedures for credits, shortages and freshness checks.
• Trained management across 3 states and 17 stores on the new IBO-- the pilot ordering and return system
• Achieved highest customer and employee satisfaction numbers year over year, ranked #1 for customer satisfaction within the franchise and top 3% in employee satisfaction
• Overall responsibilities included: customer service, supervising employees, food safety logs, cash control, P&L analysis, forecasting, overseeing catering orders, opening and closing the restaurant, and rolling out new products
Assistant General Manager
Panera Bread, Corporate - Jacksonville, NC
May 2012 to December 2014
Hired and trained 110 new employees for the store's new cafe launch, which opened to a company record
$136,000 in sales the first week
• Worked directly with Panera Corporate IT and Training Department to develop deployment charts for the first T-line drive-thru implemented in the state
• Managed ordering, inventory, keeping track of credits, invoice billing, creating pars, controlling prep numbers, and tracking budgets
• Revamped scheduling to allow for the complexities of a cafe including controlling labor, employee covers, and dynamic availability charts
Assistant Manager
Atlanta Bread Company - Toms River, NJ
July 2007 to March 2012
Promoted to Assistant General Manager in six months after serving as a Shift Supervisor • Increased sales by 17% in three years by introducing new promotional and marketing initiatives to attract new customers
• Ran all daily, weekly and monthly sales report against purchase to ensure accurate accounting and margins
• Responsible for all orders, returns and billing reports including maintaining good vendor relations
• Controlled tales and throw-a-ways and achieved highest inventory gross margins in my last 4 years Education
Associates in Business
Ocean County College - Toms River, NJ
2018
Skills
• Resourceful problem solver
• Customer Focused
• Strong communication
• Employee training & relations
• Demonstrated organizational
• Detail oriented skills
• Assistant Manager Experience
• Budgeting
• Catering
• Food Safety
• Forecasting
• Management
• Profit & Loss
• Restaurant Management
• Payroll
• Shift Management
• Event Planning
• Leadership
• Supervising Experience
• Office Management
• Recruiting
• P&L Management
• Restaurant experience
• Guest services
Certifications and Licenses
ServSafe
Mortgage Loan Officer
August 2020
Notary Public
January 2021
Assessments
Sales skills — Highly Proficient
September 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Restaurant manager — Highly Proficient
January 2021
Managing restaurant staff and meeting customer expectations Full results: Highly Proficient
Attention to detail — Highly Proficient
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Management & leadership skills: Planning & execution — Highly Proficient November 2022
Planning and managing resources to accomplish organizational goals Full results: Highly Proficient
Management & leadership skills: Impact & influence — Proficient July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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