Floor Supervisor Customer Service

ASISH GIRI

Permanent Address: Nepal

Temporary Address: United Kingdom

Phone: +44-746*******

Email: ******.****.**@*****.***

Skype ID: ranjit.giri49

Date of birth: 22 Nov. 1991

Position Applied: Housekeeping Supervisor/ Floor Supervisor OBJECTIVE:

Looking for suitable opportunity to lead a team of housekeeping professionals, where I can explore my skill sets and bring them to effective use for achieving the organizational objectives by providing the clients and customers with professional and efficient services. EDUCATION

International college of hospitality management (Affiliated to K.S.O.U): Bachelor in hospitality and catering Management.

SUMMARY OF SKILLS

Outstanding knowledge of cleaning procedures, cleaning agents, and safety rules for housekeeping excellent communication, coordination, and supervisory skills Skilled in ordering and maintaining cleaning supplies and cleaning equipment Ability to investigate complaints and take necessary action Adept in supporting in budget preparation for housekeeping department Skilled in maintaining daily operational records for management review Experience in front office also

Aware of front office software

PROFESSIONAL EXPERIENCE:

MGM Muthu Hotels (United Kingdom)

***

Housekeeping Supervisor

22 December 2022 - up to date

• Support Executive Housekeeper with projects and daily tasks

• Perform routine inspections of all check out rooms and spot checks of all occupied rooms

• Report and follow up on any maintenance defects or other issues

• Inspect, routinely, service areas, store rooms and corridors

• Schedule and supervise deep cleaning and any other projects

• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required

• Determining the number of employees needed to complete tasks within specific time frames

• Coordinating with other staff members to ensure that cleaning tasks are completed efficiently and effectively

• Training new employees on proper techniques for various cleaning tasks such as dusting and vacuuming

• Conducting periodic inspections of rooms to ensure that they are clean and orderly

• Evaluating the quality of work performed by staff members and providing feedback where necessary

• Ensuring that supplies are available for use by staff members in their work, such as soap, cleaning agents, and linens

• Scheduling staff members’ work hours and communicating any changes to them

• Maintaining inventory of cleaning supplies and equipment and ordering replacements when needed

Sohar Beach Hotel (Sultanate of Oman)

Housekeeping Supervisor

15th January 2018 – 12th December 2019

• Overseeing smooth and efficient day-to- day operation of housekeeping department

• Weekly once work as a MOD ( Manager on duty) according to schedule

• Providing strong leadership and direction to a team of accommodation assistants, to ensure that they are able to perform their duties at high standards expected

• Consistently achieving demanding targets for quality of work and guest satisfaction, and motivating the team to meet their targets

• Conducting regular room inspections, ensuring that quality standards are achieved and documenting outcomes

• Providing a warm and courteous greeting to both individuals and groups, and ensuring that they receive professional service from every member of the team

• Responding telephone calls from guest and ensuring that their needs and requirement are fulfilled in a timely manner

• Liaising extensively with professional across all departments to communicate the status of room,including preparing rooms and VIPs and informing the maintenance team of any issue arising

• Carrying out all administrative task for department, including delivering reports on room and lost property

• Controlling stock to ensure that adequate supplies of all items are available all times

• Developing daily, weekly, and monthly routine to cover all cleaning requirements City Seasons Group’s Hotel (United Arab Emirates)

10th August 2016 - 10th March 2017

Housekeeping Supervisor

• Leading, training, and supervising housekeeping staff

• Scheduling shifts and ensuring adequate staff at each shift

• Assessing inventory, ordering supplies, and cross-checking invoices

• Taking daily attendance of staff and monitoring payroll reports

• Sanctioning leave applications and calling staff from hiring agencies

• Investigating complaints from guests and taking necessary action against responsible person

• Inspecting overall premises and taking action for cleaning and safety

• Assisted staff in optimizing cleanliness and service standards for guests

• Coordinated entire cleaning and maintenance schedules as per guest needs Warwick Hotel (United Arab Emirates)

9th March 2014 – 4th August 2016

Floor Supervisor

• Work as a pre- opening team

• Assign the tasks for housekeeping staffs

• Supervise housekeeping staff while they are performing their duties

• Inspected the work of the housekeeping staff to make that they were properly cleaning

• Trained new staff on how to properly clean and use cleaning products.

• Check all gusts rooms are ready for arrival

• Conduct daily morning meetings with housekeeping staff and organize all staff daily

• Provides a high level of customer service at all time; remains professional.

• Handles guests complaints in regard to housekeeping services

• Coordinates work activities among department

Trainings and Achievement:

• Appreciation letter ( 29th July 2018 Sohar Beach Hotel)

• Appreciation letter (17th January 2016 Warwick Hotel)

• Fire and safety

• Guest service delight

• Telephone etiquette

REFERENCES:

Will provide upon furnish +44-746******

I hereby confirm that the above sated information are true and correct to the best of my knowledge and belief

Asish Giri

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