Angie Coriolan Cary, NC *****

* (***) *** - ****

adub7s@r.postjobfree.com

EXPERIENCE

Smith Debnam Narron Drake Saintsing &

Myers, LLP. Raleigh, NC — Collection

Specialist

June 2017 - Present

• Managing a personal collections portfolio for

several clients (Ford Motor Credit Company,

Discover Bank, Midland Credit Management,

Truist Financial Corporation (BB&T), Ally

Financial, First Citizens Bank, Piedmont

Advantage Credit Union, Synchrony Bank

Weltman, Weinberg & Reis Co., LPA, and small

misc. clients )

• Controlling inbound and outbound collection

calls and correspondence and documenting

appropriately

• Serviced calls promptly while researching and

resolving inquiries and communicating

appropriate options

• Identifying delinquent customer accounts

through various means, e.g., skip-tracing,

written correspondence, phone contact

• Negotiating arrangements for payments on

delinquent matters

• Conducting basic research such as title

searches, asset location, estate research, and

tax record checks, deed searches, confirming

attorney eligibility, confirming business entity

profiles and status

• Maintaining quality customer service and a

positive company image, by resolving customer

account inquiries

• Maintaining and updating customer files to

ensure data integrity

• Reviewing files for lawsuits and judgments

• Abiding by all Federal Fair Credit Reporting Act

(FCRA) and Fair Debt Collection Practices Act

(FDCPA) rules and regulations as wells as

Following the rules established by Consumer

Financial Protection Bureau (CFPB)

• Generating over $200k in revenue monthly on a

consistent basis and over $4 million to date

• Facilitated training for new and current

employees and

• Enhanced Training for new and current team

members, outlining company processes and

guidelines

• Achieved performance goals on a consistent

basis

Conduent, Cary, NC — Customer Care

Specialist/ Humana Learning & Development

Facilitator

October 2015 - June 2017

• Facilitated New Hire & Up-Skill training for call center staff

• Collected information regarding response

systems, human interactions and reported to

various departments

• Provided exceptional and personalized

customer service

• Serviced calls in a timely manner while

researching and resolving inquiries and

communicating appropriate options

• Processed billing, disputes and claims and

provided solutions for future occurrences

• Worked with multiple systems to required

outcomes

• Delivered high-quality customer care to ensure

a return for the business

• Knowledge of medical terminology and billing

• Knowledge of CPT, ICD10 and ADA Coding

• Followed HIPAA Guidelines

Walgreens, NY - PA - NC — Customer Service

Associate/ Shift Lead/ Pharmacy Technician

December 2011 - October 2015

• Liaison between management and employees

• Managed cash functions and financial reports

• Provided one-on-one trainings and delegated

tasks

• Oversaw warehouse and vendor orders

• Resolved customer complaints

• Processed prescriptions electronically and

ensured that all information was complete and

accurate

• Processed adjustments and refunds for

customer orders

• Delivering high-quality customer care to ensure

a return for the business

Angie Coriolan Cary, NC 27519

1 (929) 372 - 9674

adub7s@r.postjobfree.com

EDUCATION

Lincoln University Oxford, PA

Enrolled August 2006

Graduated December 2010

Bachelor of Science in Criminal Justice

Minor in Human Services

SKILLS

• Xenetech Engraving Software

• Microsoft XP: Word, Excel, and PowerPoint

• CRM Software from Salesforce

• Litton Info-Crossing Software

• Vertican Technologies - Collection Master

• SharePoint

• Accurint Lexis Nexis Risk Solutions

• RingCentral

AWARDS

Employee of the month- For going above and beyond to ensure that the customer was happy, promptly

completing tasks and for being a great collaborator. Achievement Certificate- For achieving and exceeding monthly targets and key performance indicators.

North Carolina Board of Pharmacy- Certification to legally fill pharmaceutical prescriptions.

Employee of the month- For going above and beyond to track down missing debtors.

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