DOUG MCKAIG

adub7m@r.postjobfree.com 512-***-**** Texarkana, TX 75503

Summary

Accomplished Owner offering 40 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Skills

Revenue Forecasting

Marketing Tactics

Labor Relations

Assignment Delegation

Quality Assurance

Staff Development

Administrative Management

Program Optimization

Sales Tracking

Decision Making

Hiring and Onboarding

Problem Anticipation and Resolution

Team Leadership

Performance Assessment

Supplier Monitoring

Process Improvements

Cost Reduction

Training Management

Records Organization and Management

Full Service, Buffet & Fast Service Excellence

Training all levels: Employee, Butchers, Bartender, Assistant Managers, General Managers, District Managers, Area-Managers.

Operations Oversight

Department Oversight

Performance Evaluation and Monitoring

Human Resources Oversight

Goal Setting

Focus and Follow-Through

Customer Service Management

Employee Motivation

Originality and Creativity

Business Leadership

Management Team Building

Budget Control (Full P&L’s)

Finance and Accounting Oversight

Financial Statement Review

Sales Promotion

Recruitment and Hiring

Policy Development and Enforcement

Staff Scheduling

Large Catering Events

Responsible for Multi-Restaurant (32) Operations

Experience

Montana Mike's Steakhouse Clinton, OK

Owner

02/2012 - 01/2020

Promoted business on social media platforms to maximize brand identity and generate revenue.

Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.

Set pricing structures according to market analytics and emerging trends.

Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.

Employed and managed vendors by negotiating deliverables, cost and expected quality.

Executed performance reviews to encourage improved productivity for team members.

Led startup and creation of operational procedures and workflow planning.

Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

Analyzed client business needs and assisted in determining appropriate resources and strategies.

Hosted special events to boost brand awareness and increase community engagement. Catering of all numbers and styles.

Hired and trained new department managers to increase team oversight and productivity.

Developed and implemented successful sales strategies to meet business goals.

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Kept records for production, inventory, income and expenses.

Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

Determined pricing for products or services based on costs and competition.

Analyzed financial statements and trends to manage cash flow and make business decisions.

Supervised company social media and marketing efforts to expand brand awareness and attract new customers.

Interviewed, trained and supervised employees.

Stockade Companies Taylor, TX

Senior Field Consultant

10/2006 - 02/2012

Used computer in analysis and solution of business problems.

Developed, documented and revised system design procedures and quality standards for both Full Service & Buffet Restaurants.

Reviewed/Maintained Franchisee Compliance of 64 Full service and Buffet Restaurants.

Responsible for Construction and Opening Ten New Restaurant locations.

Conducted Quarterly Inspections/ Restaurant Operations, P&L reviews on 32 Restaurants.

Conducted SRI Trainings for Interviewing Managers.

Hired/Trained General Managers, Assistant Store Manager, Bar Managers, Meat Butcher Managers, Trainers

Conducted yearly Conventions for Franchisee's and Key Management staffing.

Programmed POS "Aloha" systems for opening new restaurants.

Assisted staff and users with computer malfunctions and program problems.

Expanded or modified system to serve new purposes or improve workflow.

Consulted with management to reach agreement on system principles.

Tested, maintained and monitored computer programs and systems.

Troubleshot program and system malfunctions to restore normal functioning.

Developed and managed project plans while providing status updates to management.

Maintained quality-focused performance benchmarks and schedules when directing project teams.

Explored new technologies and tools for productivity, security and quality assurance purposes.

Flower's Bakery Texarkana, TX

Owner

06/2005 - 10/2006

Employed and managed vendors by negotiating deliverables, cost and expected quality.

Maintained 20 Bread accounts.

Led startup and creation of operational procedures and workflow planning.

Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

Analyzed client business needs and assisted in determining appropriate resources and strategies.

Developed and implemented successful sales strategies to meet business goals.

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Kept records for production, inventory, income and expenses.

Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Catfish King Restaurant Hope, AR

Owner

05/2000 - 10/2005

Promoted business on social media platforms to maximize brand identity and generate revenue.

Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.

Catering Events from 20 to 10,000 Longview Balloon Festival.

Developed Catering Teams.

Set pricing structures according to market analytics and emerging trends.

Employed and managed vendors by negotiating deliverables, cost and expected quality.

Executed performance reviews to encourage improved productivity for team members.

Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Managed sales presentations to promote product and brand benefits.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

Hosted special events to boost brand awareness and increase community engagement.

Hired and trained new department managers to increase team oversight and productivity.

Developed and implemented successful sales strategies to meet business goals.

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Kept records for production, inventory, income and expenses.

Kept up-to-date on regulatory changes affecting business operations.

Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

Determined pricing for products or services based on costs and competition.

Improved company's quality and productivity by streamlining systems and processes.

Analyzed financial statements and trends to manage cash flow and make business decisions.

Supervised company social media and marketing efforts to expand brand awareness and attract new customers.

Interviewed, trained and supervised employees.

Great American Foods Corp. Texarkana, TX

District Manager

10/1993 - 10/2000

McKaig

Responsible for 12 Catfish King Restaurants.

Hiring/Promoting General Managers, Assistant Managers

Auditing/Inventory P&L Reconciliation of all restaurants.

Inspection/Quality Assurance of Operations

New Restaurant opening operations

Accounting / Reconciliation

Education and Training

University of Maryland Frankfurt, West Germany

Some College (No Degree) in Aircraft Power Plant

1979 Recipient Squad Leader for Maintenance of C-130 Cargo Aircraft

1978 - High Honor Roll and offered Annapolis Naval Academy Scholarship.

1978-1982 - United States Airforce C-130 Cargo Aircraft Maintenance – Honorable Discharge

Languages

German:

Professional

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